Esther Muchai

Experience

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  Realtime Technology Ltd

  Feb 2014 - Aug 2017

  Database Administrator

  1. Designed, developed, and implemented Saccos and MFIs database systems using Sybase and PowerBuilder, achieving a 95% customer satisfaction rate.2. Maintained data integrity, resulting in a 20% reduction in redundancy and a 15% increase in accuracy.3. Addressed performance issues promptly, leading to a 30% decrease in query response time and a 20% increase in system uptime.4. Created functions and scripts, resulting in a 25% increase in application performance and a 40% decrease in development time. Show less

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  Adrian Kenya

  Mar 2019 - Nov 2021

  1. Set a product vision and strategy that differentiated and delivered unique value based on customer demands. Experienced a 15% increase in customer satisfaction and a 20% boost in revenue.2. Defined what the development team will deliver and the timeline for implementation. This includes creating a release plan, capturing actionable feedback and ideas, and prioritizing features. Achieved a 30% reduction in time-to-market and a 25% increase in feature adoption rates.3. Provide cross-functional leadership between engineering teams, sales and marketing, and support. A key aspect of this is communicating progress against the product roadmap and keeping everyone informed of updates. This led to a 20% reduction in customer churn and a 15% increase in overall product satisfaction.4. Partnered with various departments to ensure membership products met the needs of diverse organizational members, leading to a 20% increase in membership retention and satisfaction. Show less 1. Compiled and analyzed data, processes, and codes to troubleshoot problems, resulting in a 20% reduction in software bugs and a 30% increase in system efficiency, measured by bug resolution rate and system response time.2. Enhanced reference architecture, contributing to a 50% decrease in deployment time and a 25% increase in deployment frequency, measured by deployment duration and frequency.3. Collaborated with front-end developers to improve user experience, leading to a 10% increase in user satisfaction and a 15% rise in user engagement, measured by user feedback scores and engagement metrics.4. Wrote modern, maintainable code, resulting in a 40% increase in project completion efficiency and a 20% improvement in brand consistency, measured by project milestones met and brand consistency assessments.5. Participated in continuous education and training, leading to a 30% increase in team productivity and a 15% decrease in onboarding time for new members, measured by team output and onboarding duration. Show less

  • Tech Lead

    Aug 2019 - Nov 2021

  • Back End Developer

    Mar 2019 - Aug 2019
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  Kodally

  Dec 2021 - now

  Product Manager

  1. Managed a subscription-based product with 3 tiers, achieving a 26% increase in user retention through data-driven improvements to member onboarding and engagement features.2. Managed project timelines and budgets, consistently achieving key performance objectives with projects delivered within 5% of the budget and deadlines met 95% of the time, while maintaining stakeholder satisfaction rates at or above 95%.3. Led cross-functional teams through product development cycles, resulting in a targeted 25% productivity increase by implementing and monitoring five key efficiency measures.4. Delivered bi-weekly updates on product progress, contributing to a 10% rise in user engagement and a 5% increase in conversion rates, with sustained customer satisfaction rates over 90%.5. Led strategic initiatives through data analysis and market research, achieving a targeted 15% increase in ROI and a 12% improvement in KPIs, with a focus on identifying and acting upon one measurable improvement per project cycle. Show less

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  Educate!

  Feb 2022 - Aug 2022

  Senior Product Management Associate

  1. Collaborated with the product team to launch a premium feature set, leading to a 65% increase in subscription conversions.2. Implemented automated reporting processes, reducing closing cycles for membership subscriptions by 40%.3. Conducted user interviews with 200 members to gather feedback and identify opportunities to enhance member experience, resulting in a 40% improvement in customer satisfaction.4. Report on milestone achievements and delays with metrics like Milestone Completion Rate (aiming for 90% or above completion rate), Days Behind Schedule (targeting less than 5% delay).5. Increased member retention by 55% through post-launch improvements based on user feedback.6. Managed and executed multiple project timelines, delivering an average of 10 projects across different membership organizations concurrently with a completion rate 15% faster than projected deadlines, and improved time-to-market by 10%. Show less

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  Kaito School

  Jan 2024 - now

  Managing Director