Experience

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  Hsbc

  Jul 2003 - Aug 2007

  Assistant manager -operations

  • Managed a collection team of 10 members working on delinquent accounts for HSBC Auto Finance, United States.• Maximized call centre efforts and ensured appropriate collection judgments and activities have been applied while maintaining the company’s Customer Service focus. • Identify high risk accounts based on their state of delinquency and then refer them to the appropriate department.• Evaluated the performance of team members and provide coaching and direction through quality reviews.• Nominated as HR Representative for the department resolving people issues like attendance, payroll etc.• Worked with managers and peers in US business areas to resolve customer issues and follow up on escalated customer accounts. Show less

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  Amazon.com

  Sept 2007 - Sept 2009

  Manager - customer service operations

  • Managed a team of 40 Customer service associates and four Team leads working in multiple product specialities.• Drove productivity and quality targets on the operations floor and ensured that all Customer Service associates exceed all aspects of the CS Associate position plan• Handled business relationships with Target.com Inc by acting as the Point of contact from the India site. This includes setting of goals for the site and ensuring that the team adheres to all the quality standards• Led two new customer service project transitions for the India customer service group which involved hiring, training and facilitating the transition plan• Delivered two soft skill training sessions focussed on delivering world class customer service Show less

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  Leeds university business school

  Sept 2009 - Sept 2010

  Full time mba student

  I studied for my MBA (Full time) from Leeds University Business School after taking a break from work. My key modules were Operations Management, Business Excellence and Management Decision Making . As a part of my MBA dissertation I worked on a project at Abintegro Ltd , an online career services firm based in the UK from June-Sep 2010 which involved developing a Strategic Marketing Plan for the company .

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  Prudential assurance

  Jan 2011 - Dec 2013

  Momentum is Prudential plc's flagship talent program, providing enthusiastic, focussed and talented individuals with a unique opportunity to learn and grow within prudential and explore their potential as future leaders. Through three 18-month placements the programme gives you relevant exposure to different specializations, business units and countries within the Prudential Group, thereby truly providing an global experience.For further details please check http://www.prudentialmomentum.com/ Show less Worked in the Finance Change Function at the Group Head Office. I was a part of the PMO (Project Management Office) for different change projects that impacts the Finance department and the Prudential group. The job involved working with cross teams globally on projects and making sure that there is co-ordination and consistency in approach between various teams.The projects spread across different areas and functions within the company depending on the nature of change that needs to managed.Job responsibilitiesOwn / support delivery of various Finance projects which include•Foreign Asset Tax Compliance Act (FATCA) - an US regulatory project•Scenario Planning – Ongoing analysis of various strategic options available to the Group•Support the Functional Head in the program management of ongoing Finance Change Initiatives•Running various change programs including the production of the relevant MI.•Construct / Evaluate investment spend / portfolio projects cost benefit cases for Finance Change projects to submit to the steering comittee•Running Steering Group meetings•Producing appropriate project plans, status reports and MI•Proactively resolving project risks and issues as they arise and escalate to senior management as appropriate•Project managing various change initiatives, including process improvements documentation and recommendations for change•Own the continuous improvement agenda within Group Finance and facilitate knowledge share initiatives•Manage interactions with other Business Unit teams to keep them abreast of progress on various Finance Change initiatives and manage interdependencies•Build capabilities and provide thought leadership on change and project management within the Group Finance organisation through development of methodologies, tools and templates.•Support for other Finance teams as required in the delivery of specific projects Show less

  • Member of Momentum Leadership Programme - Cohort 4

    Oct 2010 - Dec 2013

  • Analyst - Finance Change and Special Projects

    Jan 2011 - Dec 2012
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  M&g

  Jan 2013 - Jul 2014

  Project manager - business change

  I work in the regulatory work stream within Business Change and am involved in managing projects impacting M&G as a result of upcoming regulations. Key projects include - OTC derivatives central clearing reform and FATCA.

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  M&g plc

  Mar 2019 - now

  Project Manager & Team leader working in the Regulatory Portfolio within M&G. I also manage a team of project managers, and am responsible for leading and shaping the team. A part of my role includes horizon scanning for regulatory change initiatives that may impact our change portfolio and work on prioritization, business engagement & resourcing. Project Manager & Team leader working in the Regulatory Portfolio within M&G. I also manage a team of project managers , project support officers and business analyst. A part of my role includes horizon scanning for regulatory change initiatives that may impact our change portfolio and work on prioritization, business engagement & resourcing.

  • Senior Project Manager & Team lead

    Jun 2021 - now

  • Senior Project Manager

    Aug 2014 - Sept 2021

  • Maternity leave

    Mar 2019 - Apr 2020