Experience

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  University of st. thomas

  Aug 2014 - May 2018

  Student office assistant

  Registrar’s Office, School of Divinity, Residence Life, Aquatics Department, Dining Services• Provided administrative support to university offices, handling tasks such as data entry, filing, and document management, contributing to efficient operations and organizational effectiveness.• Assisted with scheduling and coordinating meetings, events, and appointments, demonstrating strong organizational skills and attention to detail in managing complex calendars and ensuring smooth logistics.• Responded to inquiries from students, faculty, and staff, providing excellent customer service and resolving issues promptly, fostering a positive and helpful environment.• Maintained confidentiality and handled sensitive information with discretion, ensuring compliance with university policies and regulations, and upholding data privacy and security standards. Show less

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  Yard house restaurants

  May 2018 - Jan 2019

  Food server

  • Provided attentive and friendly customer service as a food server, ensuring a positive dining experience for patrons.• Managed a high-volume workload by efficiently taking orders, delivering meals, and attending to customer needs promptly.• Collaborated with kitchen and bar staff to ensure accurate order preparation and timely delivery, maintaining seamless coordination and effective communication to meet customer expectations.• Demonstrated strong knowledge of menu items, including ingredients and preparation methods, allowing for informed recommendations and addressing customer inquiries confidently, enhancing the overall dining experience. Show less

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  Radias health

  Jan 2019 - Nov 2020

  Waivered service case manager

  • Delivered ongoing case management and advocacy for clients, addressing barriers and facilitating access to community resources and benefits to improve their overall quality of life.• Conducted comprehensive annual assessments, developed individualized care plans, and collaborated with interdisciplinary teams to meet clients' unique needs and preferences.• Monitored client progress toward established goals, conducting regular visits and reassessments to evaluate the effectiveness of services and make appropriate adjustments to care plans.• Maintained accurate documentation, including records of client interactions, assessments, and progress reports, ensuring compliance with agency standards and regulatory requirements. Show less

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  Digineer

  Mar 2021 - Mar 2022

  Project management consultant

  • Co-developed and presented an engaging and informative crisis management webinar, covering topics such as proactive planning, effective communication strategies, and rapid response tactics.• Managed an IT ticket issue management system, overseeing the end-to-end process of ticket creation, assignment, prioritization, tracking, and resolution, resulting in streamlined IT support operations and increased user satisfaction.• Efficiently extracted data and generated weekly reports on IT ticket resolution times, providing valuable insights to identify trends, optimize workflows, and drive continuous improvement in service delivery.• Provided on-call support for IT ticket incident management, promptly resolving critical issues beyond regular business hours, ensuring minimal downtime and maintaining positive customer relationships. Show less

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  Nobull

  Apr 2022 - May 2023

  • Effectively defined roles and responsibilities, clarified decision-making authority, and established clear communication channels, producing improved coordination, minimized bottlenecks, and enhanced efficiency throughout projects.• Maintained comprehensive project calendars and Gantt Charts, offering essential contributions and taking ownership of the timing, objectives, schedules, tools, content, and organization of critical meetings.• Coordinated with legal teams and various departments to develop and implement comprehensive data privacy compliance strategies, ensuring adherence to relevant regulations such as GDPR and CCPA.• Managed the documentation of process and procedures for global expansion projects, providing a comprehensive guide for future store openings.• Participated in a complex inventory relocation project to optimize logistics, minimize disruption to operations, and promote cost savings.• Supported the seamless execution of Go to Market process in a fast-paced environment, by coordinating production, distribution, marketing, and sales efforts for a successful product launch of athlete replica jerseys, aligning with live competition results. Show less • Collaborated with cross-functional teams to analyze and document current business processes, identifying key areas for improvement and recommending innovative solutions to optimize workflow.• Executed file reorganization initiative, implementing efficient and strategic organization methods, resulting in improved accessibility, streamlined retrieval, and enhanced productivity.• Assisted in the development and delivery of employee training programs to ensure adherence to standard operating procedures (SOPs) and maintain consistency.• Partnered with IT to implement a company-wide knowledge management platform, leading to enhanced collaboration, streamlined information sharing, and improved overall efficiency. Show less

  • Project Manager

    Jan 2023 - May 2023

  • Business Process Associate

    Apr 2022 - Jan 2023