Experience

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  Dell technologies

  Sept 2016 - Apr 2017

  Sales representative

  ▪Spent my day Introducing Small Business Executives to Dell Products and our SaaS partners (via telephone, web, salesforce and email) to specified customer segments and ensuring a positive customer experience.▪Responsible for making 50-75inbound/outbound calls using Avaya and an additional 150+ emails per day with the goal of reading new prospective customers while updating existing customers as well.▪Sell Dell’s full catalog; Including desktops, laptops, servers, Saas, and accessories to Small Business customer's while also creating new Business lines of credits for the customers to extend their budgets. ▪Organized and participated in out of office team buildings. Truly creating an open and fun environment while on the clock as well. Show less

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  Xfinity

  Apr 2017 - May 2022

  Senior sales specialist/assitant manager

  ◽Attained over $200k in gross profit by successfully selling Xfinity services, demonstrating a high level of expertise in product knowledge and a commitment to exceeding customer expectations.◽Made 40-50 outbound calls daily, contributing to proactive customer engagement and sales growth.◽Maintained a consistent track record of surpassing Key Performance Indicators (KPIs) and quotas.◽Directed and implemented new hire training programs to enhance skills and foster discussions on task prioritization. Managed the onboarding process effectively, ensuring new hires were equipped with the knowledge and tools needed for success.◽Proficient in utilizing various software platforms, including CSG, Retail 360, RQ4, Order Lab, Mintek, and Salesforce. Leveraged these tools to streamline operations, enhance efficiency, and contribute to the overall success of sales initiatives. Show less

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  Asurion

  May 2022 - now

  Sales specialist & it tech. support/facilitator

  ◽ Achieve consistent monthly sales success, averaging 40-54 sales of AT&T Home Tech Protection service, demonstrating a proven track record of meeting and exceeding sales targets in a dynamic market.◽ Successfully resolved technical issues for customers, handling up to 30 inbound calls daily. Demonstrated proficiency in addressing device and tech-related problems, ensuring customer satisfaction, and maintaining a high level of service.◽ Utilized these tools and techniques to streamline processes, enhance communication, and optimize overall sales and marketing operations.◽ Led comprehensive training for 10 new hire classes, equipping teams with essential tools, resources, and sales strategies. Conducted role plays and facilitated skill development, resulting in accelerated onboarding and enhanced sales performance.◽ Collaborate as a peer advisor to new hires, providing personalized in-game feedback to align with individual goals. Coordinate activities to foster a supportive learning environment, contributing to the success of each class.◽ Created effective training methodologies, including tailored formulas and hands-on learning experiences, leading to a significant improvement in team attitudes and overall sales performance.◽ Utilized MS Office (Outlook, Word, PowerPoint, Excel) and Adobe Acrobat tools.◽ Scheduled zoom and in person meetings analyzing data to optimize performance. Show less