Hatim Dharwala

Experience

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  Swastika Investmart Limited

  Apr 2015 - May 2015

  Trainee

  • Contacted clients through cold callings, made client acquisitions and provided client support• Monitored and regulated trading and deliveries of equity shares and commodities.• Learned new strategies about trading and stock market. Analyzed and understand research and fundamental analysis. Learned value-added learning experience

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  Shakti Pumps (I) Ltd.

  May 2016 - Jan 2018

  Area Sales Manager

  • Promoted to regulate functioning of sales & marketing for domestic & agriculture submersible pumps. Expanded business growth through existing and new products • Converted inquiries by sending quotations, visited prospective customers/clients, negotiated for techno-commercial users, and converted prospects into clients. Solved customer complaints by channelizing it to service engineer• Conducted promotion and branding campaigns, marketing activities, dealer’s meet and technician meet• Accountable for sales and marketing in 3 territories in northern region of India• Responsible for enquiry, documentation, liaison, follow-ups, process execution, approvals, and lead generation activities• Worked with SAP software to understand the basic concept of sales and purchase followed by the integration of day to day activity of sales team on SAP• Engaged in area mapping, account segregation, cold calling, opportunity scanning and project prioritization. Efficient in government NABARD subsidy business and managed related processes.• Implemented TOC process (Theory of Constraints) process Show less

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  Elixir Marketing

  Apr 2018 - Mar 2022

  Owner

  • Controlled the operations and sales of electrical goods, fixtures, and equipment for the sales team of 22 people.• Responsible for availability of all range of electrical products (such as switches, fans, lamps, cables, electrical wires, interior wall fixtures, chandeliers, etc.) to retain customers.• Developed and maintained excellent customer relationships including vendors, resulting in a 45% sales increase.• Maintained optimal inventory levels at 100% for streamlined order fulfillment practices: Ensured products were always available, leading to prompt and reliable order fulfillment.• Reduced reverse logistics to improve labour costs and save time resulting in reducing 12% overhead costs including storage costs.• Analyzed and regulated purchases, inventory, dispatch, logistics, and sales of goods. • Accelerated, coordinated, and tracked the hiring and onboarding process for both existing and new employees.• Achieved overall growth of 22% resulting in achieving team sales target of 30 million Indian rupees (approx. $495,000)• Received and handled electrical commodities, reducing inventory costs by 11%. Orders office supplies and uniforms.• Ensured efficient order fulfillment to minimized delays and backorders, maintaining customer trust and satisfaction.• Generated leads through client acquisitions, internet searches, and market surveys to expanded customer base and tailored services to meet market needs. Show less

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  Savers | Value Village

  May 2022 - Sept 2022

  Retail Production Associate

  • Assist customers at donation center and receive the goods as per the schedule• Provide assistance to customers on the sales floor for better shopping experience• Manage and deliver the goods to the working centers in order to fulfill the production

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  Mohawk College

  Jan 2023 - Oct 2023

  The project is based on the LMS (Learning Management Software) UX design to standardized the course design following best practices for faculties to elevate the user experience in terms of better learning.• Collaborate with cross-functional teams to collect, document, and communicate data from internal and external sources. • Conduct quantitative and qualitative data analysis from phase 1 of the UX project resources.• Working closely with team members, stakeholders, and project sponsor to update documenting activities.• Create, update, and oversee spreadsheets and databases for monitoring and managing metrics.• Develop regular reports and present ongoing progress to communicate internal stakeholders of the UX project.• Collaborate with business analysis team, project managers, and other departments to ensure project alignment with goals.• Regular presentation using Scrum methodology on team deliverables and project outcomes.• Testing new methods and processes to roll-out best UX interface for the project.• Review and standardize steps for the UX design, quantifying past and future performance by creating SOPs. Show less Analytical and problem-solving abilities were used to examine the present manual application process, identify key problems & possibilities, and develop process improvement recommendations.Developed interpersonal skills by eliciting the document requirements, interviewing and collaborating with stakeholders, gathered useful data from relevant resources and document into BRD.Interviewed important project stakeholders, gathered requirements, and documented business and stakeholder needs in the Business Requirements Document (BRD) using good communication and technical skills Evidenced strong attention to detail and organizational skills in developing project deliverables such as Stakeholder Map, SWOT analysis, Use cases, and Risk Analysis.The aim of the project is to reduced the manual steps of the Continuing Education application process (75% workload) by implementing an online application platform for students by integrating to the IT Department at Mohawk College, Hamilton. Show less

  • Business Analyst Intern: Mohawk College Business Analysis U/X Design Project (User Interface)

    Aug 2023 - Oct 2023

  • Student Business Analyst: Mohawk College Continuing Education Project

    Jan 2023 - Jul 2023
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  Giesecke+Devrient

  Nov 2023 - Oct 2024

  Customer Operations Representative

  • Assist sales in developing quotations. Verify pricing on customer PO’s to match quotations and/or contracts.• Worked closely with customers on artwork design, approval process and coordinated preproduction meetings to understand customer requirements.• Managed the processing of customer orders to include order confirmation and compliance verification for technical feasibility, product/material availability, schedules, export regulations, security, commercial clauses and other relevant areas.• Compliance with all company policies and procedures.• Established production and delivery schedules through direct communication with scheduling, other G+D manufacturing facilities, material suppliers, freight companies and internal shipping department to ensure accurate and on time delivery.• Assist in the purchase of materials for the Cards group from domestic and international vendors.• Supports customers with inventory management by providing weekly or monthly inventory reports/order status reports as necessary• Tracked orders, inventory and production efforts with other G+D production sites from initiation to delivery, including any claim handling.• Supports to Finance for preparation of monthly invoicing, monthly forecast, and budgets.• Support other divisions when necessary. Show less