Samantha Jansen

Experience

• 

  ACT Government

  Jan 2012 - Dec 2016

  Responsible for developing and rolling out training to effectively prepare staff for major technology change, ensuring effective user testing, defect management, management and triage of change requests and providing system support to staff. Responsible for sprint planning, requirement gathering, identifying opportunities for change and process improvement, process mapping, system testing, defect management, data verification and stakeholder management. Responsible for providing customer service and administration.

  • Training & Senior Support Officer

    Oct 2015 - Dec 2016

  • Project Officer

    Nov 2014 - Oct 2015

  • Support Officer

    Jan 2012 - Nov 2014
• 

  PwC Australia

  Dec 2016 - now

  Growing our Customer Led Growth proposition through leading our GTM strategy and product development along with driving growth through our Salesforce Alliance across the APAC Region. Working on a Global Business Transformation program to improve connectivity and operationalise current processes while delivering market impact. Working with government on implementing large Technology Transformation project.

  • Consulting | Director | Customer Transformation

    Jul 2023 - now

  • Consulting | Senior Manager | Customer Strategy & Experience

    Nov 2020 - Jul 2023

  • Consulting | Customer Led Growth & APAC Salesforce Alliance Driver

    Apr 2019 - Sept 2021

  • Consulting | Manager

    Feb 2018 - Apr 2019

  • Technology Consulting | Senior Consultant

    Dec 2016 - Feb 2018
• 

  Integra Service Dogs Australia

  Jan 2021 - now

  Non Executive Director