Balazs Szabo

Experience

• 

  IBM

  Jul 2007 - Feb 2020

  • Act as a focal for deal information for the tower• Coach on commercial and technical strategy• Help create high quality and competitive technical solutions supporting deal team in gaining deliverable, competitive proposals by engaging wit deal team• Ensure alignment between contract and technical & commercial solutions• Support achievement of MWS Pan IOT signings targets for New Logo and Base Growth• Drive the definition, quality, cost competitiveness and cost effective MWS solutions • Work with Engagement Services to ensure Market Driven Solutioning is driving achievable cost levels for delivery.• Run Workplace Services management system for deal pipeline reporting at Europe level• Represent Workplace Services at Pan IOT level for all aspects of new business adding value and providing business direction to the IMT NBV community Show less Deliver the service cost effective with standard customer measurements in line with contracted commitments• Responsible for the whole service provided to the customer on DCCE level starting from project phase with ensuring governance model for the Global Resourcing and execute it on management level• Keep the service levels and avoid the issues for customer• Be an active contact between the Client counterpart Management and the local Management teams, report and present the results to the Client• Manage service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed IBM/business contracts• Ensure IBMs and Clients strategy, communication and awareness• Maintain the existing quality and find improvement opportunities• Cooperate with the business, demanding management on both side to find the most cost pragmatic solution for the client specific request. Represent IBM on client steering commities and program meetings.• Manage the day-to-day operation within the company as overall responsible for the account on European level• Keep the service level as agreed in the contract and support proposal leadership for the accountResponsible for project management related activities from connected to Service Support and Delivery Planning:• Start new projects and participate on the ongoing client related ones, ensure the successful operation and coordinate the processes to keep the deadlines and pass the contract requirements• Support and manage the transfer from push side, create and manage documentation (Service Statement of Work, Contracts, Communication matrix etc).• Project lead assistant for the current client related services, projects and programs, combine the business vision with the capabilities and technical saavy and support the pull and push project managers• Assist the projects from development, finance and quality perspective Show less As a Service Delivery Manager I have to keep the service levels and avoid the issues for customer. Deliver the service cost effective with standard customer measurements in line with contracted commitments. Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed IBM/business contacts, to maintain the existing quality and find improvement opportunities. Start new projects and participate on the ongoing client related ones, ensure the successful operation and coordinate the processes to keep the deadlines and pass the contract requirements. I have to be an active contact between the Client counterpart Management and the technical teams, report and present the results to the local management. I have to bring new ideas for sake of service quality and bigger visibility towards account team and manage contract education for support teams quarterly to ensure and keep in their mind the impact and importance of the service they support for. I have to manage the day-to-day operation within the company as overall responsible for the account on Europe level. I am responsible for the whole service provided to the customer starting from project phase. I have to manage the Project from development, finance and quality perspective and find the most appropriate and cost efficient way for the service. I am responsible to keep the service level as agreed in the contract and support proposal leadership for the account. I have to combine business vision, communication- , soft management skills, and technical savvy with the ability to plan, coordinate, and execute to be able to lead the organization not just manage it. One of the main task is to determine and implement the strategies and future plans for the account and deal with the customer requirements, participate in disaster recovery, root cause analysis, action plan creation. Manage local and international projects between the international sites. Show less Effective March 2010 I started my project management career as project associate in the scope of transfering workload and accounts from local teams to Poland. I had to support and manage the transfer from our side, push side, create and manage the documents which were required from move point of view (Service Statement of Work, Contracts, Communication matrix etc). I had to assist as a lead from the sending side to keep the proper level of the service and ensure the smooth handover. After the successful transfer of this project I got really positive feedback about my work from technical and management perspective as well and got an other transfer projects. During the months of this project I got experience about the overall project management and also completed some education like Project Management, project lead, project quality analyst. With these knowledges i tried to nut just organize the project but combine the business vision with communication skills and technical savvy. Evaluating these main points I could much more better lead and coordinate the whole project, make decisions and execute. Show less

  • New Business Validation Leader - Mobility & Workplace services

    Nov 2015 - Feb 2020

  • Service Availability Manager

    Jan 2014 - Nov 2015

  • Client Support and Service Delivery Manager

    Jan 2011 - Jan 2014

  • Project Associate

    Mar 2010 - Jan 2011

  • Quality Analyst & Account Focal Point

    Jan 2009 - Mar 2010

  • IT Specialist

    Jul 2007 - Dec 2008
• 

  4iG

  Feb 2020 - now

  Service Manager