Matthew Hardie

Experience

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  Corby East Midlands International Swimming Pool

  Jul 2011 - Dec 2011

  Volunteer Worker

  • Welcome visitors• Monitoring and assisting with turnstiles• Pre-code locker wristbands ready for use with the Metra computer system• Assist with lockers and customer issues• Monitor changing rooms• Conduct hygiene checks• Answer phones

• 

  Reach Project

  Feb 2012 - Jan 2014

  Volunteer Offender Support Mentor

  Offering direction and support to offenders, and to provide assistance in finding permanent employment for them. Reported to the Volunteer Co-ordinator.• Initiating face-to-face interviews with participants• Constructing individual action plans for clients• Compiling and updating local job vacancies with participants• Conducting psychometric test and providing feedback to participants• Experience using the Case Assessment and Tracking System software• Minute taking in monthly meetingsIn October 2013, I began development on a guide to writing CVs and cover letters to be distributed to future volunteer mentors to enable them to advise their participants on how to locate employment. The project was completed in November 2013, and was approved by the Volunteer Coordinator, who planned to make the guidebook downloadable on the website for the organisation's volunteer mentors. Show less

• 

  Anglian Water Services

  May 2012 - May 2012

  Volunteer Gardener

  Participated in a weekend project assisting Anglian Water in improving and maintaining the hospice gardens, and constructing a new pathway for disabled patients.

• 

  Citizens Advice

  May 2012 - Dec 2013

  • Interviewing clients in order to gain a full understanding of the client’s situation and key issues• Interpreting relevant information regarding the client’s enquiry, in order to expand a range of options• Client advocacy• Agreeing action plans with the client, including any follow ups• Completing clear and accurate case records using the Bureau’s database • Assessing the client’s enquiry• Identifying key information and the essence of the problem• Establishing what the client wants• Referring and signposting the client to an appropriate organisation or service• Recording information given during gateway assessment interviews onto CASE gateway screens Entrusted by the Advice Session Supervisor to train and supervise new volunteers at the Citizens Advice Bureau on how to conduct gateway assessments. Co-ordinated trainees and strengthened their ability to take phone calls from clients. Succeeded in training and developing 3 volunteers throughout this period.

  • Trainee Generalist Adviser

    Jan 2013 - Dec 2013

  • Gateway Assessor

    Aug 2011 - Jan 2013

  • Volunteer Trainer

    May 2012 - Aug 2012
• 

  UK Civil Service

  Feb 2014 - now

  • Ensure that all contract data is contract compliant and captured correctly.• Develop and ensure that all quality assurance procedures for the contracts work effectively.• Identify efficiency savings and bring to the attention of the relevant contract managers.• Provide accurate and in depth data analysis to support decision making.• Develop and maintain data analysis tools for internal stakeholders.• Responsible for monitoring and responding to all external data requests into the directorate within specified timescales.• Supporting non-analytical colleagues in use and interpretation of data.• Utilise contrasting and incomplete datasets to draw conclusions.• Organise and prioritise own workload, ensuring that regular reports and information are provided on time and also responds to ad hoc data requests within specified timescales.• Responsible for the production of complex strategic reports including in depth research and statistical analysis, the drafting of narrative and graphical representations in relation to management information.• Responsible for designing, operating and updating a range of reporting systems and databases, collating and supplying data for routine and ad hoc management reports safeguarding the confidentiality, integrity and availability of official data.• Produce reports and provide ad hoc contributions and briefing for PQs, FOIs.• Develop and maintain data analysis tools to manage, summarise and present data in an understandable and usable format for internal and external stakeholders. Show less Forwarding business feedback to relavant managers, and liaising with site colleagues as appropriate. Providing executive assistant support to senior managers. Providing data and information to Senior Leadership Team performance meetings. Providing wider team support and other ad-hoc admin activity. Provide support on Key Information Management activity. Provide support on team activities as appropriate and as directed by Central Service Managers. Provide supplier support in regards to procurement and commercial activities, and deal with stakeholder enquiries. Act as a deputy to a Central Service Manager. To take responsibility for own performance and personal development. Show less • To manage team performance so as to meet agreed targets in relation to quantity, quality and customer service as defined by the local Business Plan.• To oversee the integrity and accuracy of the work of the team so as to comply with key policy imperatives and security instructions.• To ensure that all dealings with customers are handled in a timely, courteous and helpful manner.• To manage the use of procedures in the team and apply appropriate management control as to comply with policy and best practice guidelines.• To manage the attendance, deployment and availability of staff so as to provide the best match between available resources and likely demand.• To brief staff, oversee team performance levels and address any shortfalls in performance and behaviours.• To maintain an up to date knowledge and understanding of legislation, policy, procedure and best practice.• To manage own time so as to complete all work efficiently and meet agreed service level response times.• To take responsibility for own performance and personal development. Show less

  • Higher Executive Officer

    Sept 2024 - now

  • Executive Officer

    Aug 2021 - Aug 2024

  • Deputy Exective Officer

    Dec 2018 - Aug 2021

  • Administration Officer

    Feb 2014 - Dec 2018