Blakeley Sutton

Experience

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  Sure Power Consulting

  Dec 2016 - Apr 2017

  Hospitality Business Analyst - Contract Consultant

   Cited and mapped hospitality processes for a $1.1 billion regional automotive retail corporation. Participated in the development of the hospitality model and training for all employees that increased client productivity, efficiency, and overall performance. Created an identification process for essential competencies for all employees. Facilitated the integration of strategy into larger, more general HR strategies. Designed optimization initiatives and improvements for customer experience. Contributed on client engagement involving a $7+ billion QSR to support the management and governance of the upgrade for their POS and BOH technologies. Show less

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  The Ritz-Carlton, Herzliya

  Aug 2017 - Jan 2018

  Event Coordinator

   Leading role from initial negotiations through the service delivery of a 250 person event for one of the largest multinational financial services companies. Coordinated meetings and special events operations and budgets. Researched and analyzed new products, pricing, and services of competition. Conducted daily walk-through of banquet floor to help ensure quality standards. Developed working relationships with outside vendors to establish price and service agreements that enhance the event experience and increase additional revenue opportunities for the property. Interacted with guests to obtain feedback on product quality and service levels; responded to and handled guest problems and complaints. Emphasized guest satisfaction during all departmental meetings and focused on continuous improvement which led to repeat client visitation. Show less

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  University of Central Florida – Rosen College of Hospitality Management

  Aug 2019 - Nov 2019

  Event Coordinator (Intergenerational Harvest Festival)

   Ran point to organize and coordinate an Intergenerational Harvest Festival event that featured contributions from the UCF Arboretum. Acted as a liaison for UCF’s Marketing, Program Planning, and Event Operations Committees as well as our Senior First/LIFE volunteers, and Rosen F&B staff.  Created an inclusive menu and appropriately themed venue aesthetic while adhering to budgetary constraints.

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  Hyatt Place, LBV

  Mar 2021 - Jul 2021

  Gallery Host

   Efficiently communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.  Effective in handling guest concerns, including anticipating, preventing, identifying and solving problems as necessary.  Assists in the training of new employees to ensure the most consistent quality standards across the team.

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  JW Marriott

  Jul 2021 - Mar 2022

  Guest Experience Expert

   Welcomes guests in a courteous manner, presenting a friendly disposition while awarding excellent customer service, in addition to confirming reservations, assigning rooms, and issuing correct room keys.  Checks guests in and out while recording guests’ comments and complaints, referring customers to managers as necessary.  Reviews accounts and charges with guests during the checkout process, as well as verifies preferred payment method in order to ensure accuracy prior to payment transmission.  Collaborates with rooms control, group accounts, valet, bell stand, and reservation agents to ensure a seamless pre-arrival through check-in process.  Other responsibilities include processing payment types appropriately, answering and processing guest calls, requests, or concerns, and coordinating with housekeeping to confirm readiness of rooms for check-in. Show less

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  The Hythe, a Luxury Collection Resort Vail

  Jul 2022 - now

  • Senior Leisure and Group Sales Coordinator

    Jun 2023 - now

  • Leisure Sales Coordinator

    Jul 2022 - Jun 2023