David C. Schreyack, CPCU

Experience

• 

  Amica Mutual Insurance Company

  Nov 1991 - Jun 2004

  Hired, trained, motivated, developed, and managed 31 staff members. Oversaw complete underwriting operations with some claims oversight. Taught in-house IIA courses to employees pursuing insurance designations. Developed underwriting trainees to assume additional responsibilities. Mentored and groomed manager who, as a result, achieved a position as an officer within the company. Formulated program and set direction for marketing and advertising to gain market awareness and penetration. • Raised performance standards and market share for office in challenged market area. • Evaluated and selected local events for branch sponsorship that yielded favorable opportunities for greater company visibility and lead generation. • Tripled yearly policy count growth and gained steady increases from 1.9% in 1999 to 5.6% in 2002. • Achieved policy count and premium income increases every year from 1998 through 2004. • Managed office to outperform quality of business written and to attain status as one of the 6th best offices in the country out of 42 branches. Show less

  • Branch Manager

    May 1998 - Jun 2004

  • Branch Underwriting Manager

    May 1995 - May 1998

  • Underwriting Supervisor

    Nov 1991 - May 1995
• 

  Amica Mutual Insurance

  Jul 2004 - Jan 2012

  Senior Sales Supervisor

  Offered a sixth promotion out of state but opted to remain in Central New York and tackle new challenge of developing underwriter/account manager talent. Mentored new underwriting/account managers fresh out of 7-week training program in Lincoln, RI. Influenced and prepared candidates for greater responsibility. • Directly supervised underwriting staff, including two senior underwriters and approximately 30 account representatives to assure proper risk selection, quality control, account development, and policy growth. • Trained new talent in underwriting, audits, and quality control and provided ongoing training to inside personnel. • Successfully groomed and developed underwriter trainees to undertake prime assignments in top locations. Show less

• 

  Preferred Mutual Insurance Company

  Jan 2012 - Jan 2014

  Manager of Customer Service

  In collaboration with departmental heads and top-level managers, developed and recommended initiative to transition to an expanded enterprise-wide customer service model. Identified and explained the skill sets of an effective customer service representative with the goal of managing/training staff in the most efficient customer service methods. Delivered presentations to different departments and disciplines to define what the customer service experience truly entails. Raised awareness and effected change in the corporate culture. • Provided oversight and guidance to customer service representatives and department supervisors. • Positioned the department for future expansion and growth. • Reviewed and evaluated workflow within the customer service department and reassigned duties to other departments as appropriate, resulting in a capacity to service more customers. • Increased call volume and the average speed of answer time. • Worked with vendors to develop a Voice of the Customer program focused on actionable data and metrics to analyze and improve the level of customer service experience. • Instrumental in defining and drafting a requirements document for implementation of the organization’s Customer Relationship Management strategy Show less

• 

  ONEGROUP Risk Management and Insurance

  Sept 2014 - Feb 2016

  Personal Lines Manager

  Managed Personal Lines Operations for large Independent Agency with multiple locations.

• 

  Farmers Insurance

  Feb 2016 - Jan 2018

  Agency Distribution Manager

  Designated Supervisory Principal & Member of the Farmers Insurance Atlantic Territory - New York Territory Office Senior Leadership Team. Responsible for the strategic placement of exclusive retail agents and their licensed staff in Upstate New York including Rochester and Syracuse. I lead and supervise a team of professionals dedicated to recruiting, appointing, onboarding, and who are focused on the development and profitable growth of our retail exclusive agents and their licensed staff. I am responsible for the growth of the territory through product sales, gross written premium targets and talent acquisition. Show less

• 

  Erie Insurance Group

  Jan 2018 - now

  Vice President & New York Branch Manager

  Responsible for leading the profitable revenue growth for the New York operations of Erie Insurance, including sales, operations, underwriting profitability, agent and customer relationship management, service levels and talent management. Through a staff of District Sales Managers and other professionals, I lead the corporate relationship with nearly 160 Independent Agencies and manage a book of business in excess of $365,00 Million. I also lead a matrix reporting relationship with commercial lines and personal lines underwriting teams, as well claims, actuarial and legal teams. Show less