William Quintero

Experience

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  SYKES

  Nov 2008 - May 2011

  Credit card Fraud supervisor

  2 and a half year experience as a Fraud supervisor agent for Capital one. Responsable for Fraud investigations and ID theft assistance as well as financial and credit card inquiries.

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  HP Enterprise Security Services

  May 2011 - Jan 2013

  Network engineer

  2 years and 4 months experience as a Level II Network technician for Bank of America NOC. responsable for severity 3, 2, and 1 incident management. worked closely with Cisco TAC services and Logistics as well as several cabling companies and service providers such as Verizon, ATT, Sprint, PAETEC(Windstream), and others. worked mostly with Cisco routers and switches and mostly incharge of the data network side but had basic responsibilities with voice and security services.

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  Convergys

  Jan 2014 - Jan 2014

  Tier II Routing Engineer

  Level II routing technician for Juniper customer, part of the CFTS team. provide support for large service provider networks as well as assisting with implementations and designs.

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  SYKES

  Jan 2014 - Jun 2016

  CISCO TAC VPN Engineer

  - Incident management for Cisco customers- VPN configurations and troubleshooting on ASAs and Routers (AnyConnect, IPSec, GRE/IPSec, Remote IPSec client, L2TP)- Remote access authentication on ASAs (Kerberos, Radius, LDAP, SDI, Certificates, Local)- Remote access VPN mapping using LDAP, Radius or Certificates- Certificate requests and installation on ASAs and Routers for SSL negotiations and VPN authentication for remote access VPN and L2L tunnels - DAP (Dynamic Access Policy) configuration - HostScan configuration and Advanced endpoint HostScan configuration and Advanced endpoint accessment (CSD) Mostrar menos

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  Fujitsu

  Feb 2014 - Jan 2014

  Service desk

  Worked for the Brookfields service desk account. Was responsible for all request and incident documentation and initial troubleshooting for end user issues, Also encharge of new hire Account creation and terminations in Active Directory.

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  SYKES Costa Rica

  Jun 2016 - Jun 2022

  Senior Network Engineer for Sungard AS

  - Responsible for the core cross-vendor equipment at Sungard AS- Incident, request, problem and change management involving Sungard's core equipment as well as customers affected by changes or incidents in the core- Work with Routers, switches, firewalls from Juniper, Cisco, and other vendors

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  Akamai Technologies

  Jun 2022 - now

  Solutions Architect II

  - Supports some of the world’s major organizations to help make the internet work for them by successfully integrating their websites on to our platform.- Supporting all our security and enterprise products, we work as part of an integrated team to deliver services to architect optimum solutions for the unique requirements of every customer.- Owning all technical aspects of delivery (e.g. design, test, go-live) of media, web and security solutions- Being a proactive technical consultant for our customers, delivering value with every engagement- Acting as a trusted technical advisor to our strategic customers- Partnering with cross-functional teams to resolve issues that arise during customer implementations. Mostrar menos