
Helen D.

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About me
Customer Experience Officer, HealthShare NSW
Education

East Sydney TAFE
1982 - 1984Home Economics Certificate Home Economics
Macarthur Girls High School HSC
1974 - 1979HSC HSC Certificate
Experience

Thompson Douglass Butterell
Jan 1989 - Jan 1991Receptionist
Jan 1989 - Jan 1991Receptionist
Jan 1989 - Jan 1991Receptionist
Jan 1989 - Jan 1991

Central Coast Local Health District
Aug 2009 - now• Reception duties including answering phone, assisting with enquiries, taking messages, making appointments, filing patient notes, cards and files and archiving, processing referrals• Prioritising and planning my workload• Working in an environment of interruption and sometime difficult public/customer relationships with a high degree of independence• Confident use of NSW Health computer systems including eMR, Outlook, ComCare database for enquiries and data entry, ProAct, Citrix File creation and tracking systems, Outlook and the Microsoft Office Suite• Room bookings• Dealing with patient details confidentially• Supporting Allied Health clinicians practising a range of disciplines• Processing mail, banking, ordering supplies• Opening and securing premises where required• Liaising with other staff members to create a team environment• Processing timesheets and leave forms in payroll system• OH&S checks and monitoring duress systems• Discrete handling of confidential information• Problem solving and implementing independent solutions Show less
Administrative Assisant
Aug 2009 - nowAdministrative Assistant
Aug 2009 - now

NSW Health
Feb 2022 - nowCustomer Experience Officer, HealthShare NSW
Licenses & Certifications

Home Economics Certificate
TAFE NSWJan 1983
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