David Reed

Experience

• 

  CGI

  Feb 2005 - now

  I am currently an experienced Service Delivery Manager at CGI in South Wales responsible for the day to day running of Managed Services.I have a wealth of experience in Infrastructure and Application based IT services utilising Wintel, Unix, Database Administration, SAN, Networks / Comms, Backups, Virtualisation, Service Desk, Incident Management, SAP, Problem Management, Availability Management, Capacity Management, Service Level Management, Business Continuity, DevOps, Disaster Recovery, Change Management, Release Management, Continual Service Improvement, Commercial Management, Bid Management, Transition, Project Management, Agile, Transformation, Service Strategy, Service Design, Service Operation, Financial Management, Trend Analysis, Risk Management, Supplier Management, 3rd Party Management, Quality Assurance, Information Security, ISO27001, ISO9001.I am ITIL 4 Certified Show less

  • Senior Service Delivery Manager

    Jun 2018 - now

  • Service Delivery Manager

    Aug 2010 - now

  • SAP Service Provision Manager

    Mar 2009 - Aug 2010

  • Service Desk Team Manager

    Feb 2005 - Mar 2009