Muhammad Farhan

Experience

• 

  DSV - Global Transport and Logistics

  Nov 2013 - now

  Senior Coordinator Logistics Transport Operations, Billing and Customer Service

  Professional Experience:Oversaw all aspects of the logistics and transportation department, managing a team.Successfully optimized supply chain operations, resulting in a reduction in costs.Implemented advanced tracking and monitoring systems, enhancing real-time visibility of shipments.Developed and maintained relationships with key suppliers and carriers, ensuring on-time deliveries.Led process improvements to increase efficiency and reduce transit times.Ensuring that the drivers follow PPE procedure as per customer’s requirements and standards.Planning, directing, and coordinating the operation / Maintenance team of vehicle maintenance and repair with the workshop.Prepared job file and checks for all relevant documents, chargeable services and costs before forwarding to the Dispatch team within the Transport department.Handled customer complaints, queries and proactively followed through to resolution.Prepare KPIs and reports accurately within process timeframes.Prepares necessary inbound & outbound status reports, stock movement, aging report, billing, and any other reports as required.Elevates potential issues and opportunities for improvement to Client Service Management.Managed billing operations, overseeing the accurate and timely invoicing of clients.Implemented automated billing systems, reducing errors, and increasing efficiency.Handled customer inquiries and resolved issues promptly, maintaining a customer satisfaction rate.Streamlined billing processes, reducing billing cycle time.Managed a team of customer service representatives, ensuring high-quality service delivery.Prepared detailed reports and analyzed billing data to provide actionable insights for decision-making.Clients:FFD (Freight Forwarding Department)PL (Project Logistics)EmersonALSHAYA LOGIXMMI (Maritime & Mercantile International)CarrefourGoody Middle East FZEMFTBC (FUSO)EppcoHoneywellNestleHORECA ( Bidfood )Pharma ( Pfizer, Baxter, MEDA, Sanofi ) Show less

• 

  Agility

  Nov 2013 - Nov 2018

  • Responsible for the day-to-day Transport Operations in terms of asset scheduling, routing, and driver • Activity management to ensure resources are utilized in the most efficient and optimal manner.• Planning and assisting dispatch ready for the following day movements.• Prepare and oversee the scheduling and routing of assets to ensure accuracy and timeliness thereby Ensuring contractual obligations (customer and departmental SLA’s) are met.• Notifies Manager in the event of an emergency a serious situation or unusual events, which has an Affect or may have a potential impact on transportation operations. • Prepare monthly billings reports, OT reports, Driver/Helpers Attendance Reports,• Micro transport: (track trips in micro transport (Portal) for online tracking for Pharma trucks).• Prepared online gate pass for the trucks to exit from JAFZA through the Dubai customs portal. Show less Container Operations - JAFZA Port Dubai (UAE).• (Operations, Delivery, Accounts & Trucking, etc.)• To manage and monitor all operational activities related to container division.• To maintain excellent relationships with outsourced team members.• To lead a team of operations and ensure timely and efficient services are provided to customers.• To ensure the availability of containers is always maintain at higher levels than expected and monitor container movements.• Ensuring all detention and demurrage charges are collect accordingly from responsible parties.• Prepare the weekly, monthly, and annual statistical reports as required by Principals.• Maximum utilization of company assets, to have added revenue.• Maintenance of local truck/handling equipment to have control and adherence to the maintenance schedule, preventive maintenance, etc.• Ensure good communication between the maintenance department and operation to minimize equipment downtime.• Ensuring to pull out and deposit all containers back in a port within DO validity.• Ensuring to secure a Police permission from Authorities for OOG shipments.• Maintained track and trace report for all the fleets/assets including tractor head, box trailers, flat bed trailers and reefer equipment’s.• Liaised with shipping companies for the D.O collection, ETA and Free time.• Liaised with shipping companies for B/L, Switch B/L, Surrender B/L, Consignee & Notify Party Details etc.• Liaised with shipping companies to obtain an acceptance letter of damage containers if require.• Liaised with MECRC team for GENSET booking in advance of reefer containers.• Prepare E Token for all the Import and Export container movements through the Dubai customs portal. Show less

  • Coordinator / Customer Service - Operation Transport Agility GIL FZE Dubai UAE

    Nov 2013 - Nov 2018

  • Coordinator / Customer Service - Operation Transport Agility GIL FZE Dubai UAE

    Nov 2013 - Nov 2018