Declan Joseph

Experience

• 

  UK Civil Service

  Sept 2016 - Feb 2022

  • Working as part of the IT Service Centre team, I delivered the permissions element of the Joiners, Movers and Leavers (JML) process to 10,000 staff, ensuring the confidentiality, integrity and availability of information assets was maintained. This was in line with the ITIL approach to Access Management.• I was also responsible for improving the relationship with the IT Operations teams at our regional sites across the UK and Germany, providing direction to SharePoint Site Collection Administrators (SCAs) and Local Security Officers (LSOs) to manage SharePoint site collections, service requests and IT assets.• I designed, built and maintained the IT Service Centre Wiki – an organisation-wide digital service that clearly articulated policy, processes and guidance for users wishing to request services from the IT Service Centre. Show less • I provided direction and guidance to 1,800 civilian and military staff with reference to information management, IT tools, compliance and governance.• I led the delivery of the KIM team to enable the business to adopt smart working principles and to ensure reliable and secure data, information and knowledge was available to inform decision-making.• Promoted the use of existing and emerging technologies, including coordinating the introduction of Office 365, SharePoint Online and new ways of working in line with the organisation's digital transformation programme.• Conducted records management in order to protect corporate resource in line with internal Joint Service Publications (JSPs) and wider laws, such as the UK GDPR and Public Records Act.• Collaborated with stakeholders at all levels, including Information Asset Owners (IAOs) and their delegates, to manage physical and information assets to ensure compliance with government security protocols and fulfil legal obligations.• Liaised with service providers to ensure that service requests were managed within service level agreements.• Acted as a LSO, challenging poor behaviour to safeguard information. Show less

  • IT Operations Analyst

    Mar 2020 - Feb 2022

  • Information Support Officer

    Sept 2016 - Mar 2020
• 

  Office for Students

  Feb 2022 - now

  I provide a flexible resource across the Knowledge and Information (KIM) team, to support the work of the KIM strategy. My main responsibilities include:• Managing the organisation's information security incidents, including personal data breaches, identifying trends and ways to mitigate risk and reduce the likelihood of reoccurrence. • Developing information security policies, ensuring that the organisation has robust procedures in place to respond to information security incidents, in line with legislative requirements.• Reporting to the Directors' Group and various committees on information security compliance, including risks, trends, good practice, mitigation and training completion rates.• Promotion of information security mandatory training, to ensure staff have up to date knowledge on emerging information governance issues.• Working at pace to respond to information rights requests in accordance with legislative requirements. This includes requests made under the Freedom of Information Act 2000 and those made under the UK General Data Protection Regulation (UK GDPR).• Providing advice and guidance on information governance issues, for example writing privacy notices and conducting Data Protection Impact Assessments (DPIAs) to ensure appropriate safeguards are in place when processing personal data.• Supporting the on-going maintenance of the organisation's Record of Processing Activity (ROPA) and Information Asset Register (IAR), co-ordinating regular reviews and ensuring that Information Asset Owners (IAOs) are supported with their responsibilities. • Providing guidance on information management best practice, including records management using MS Teams.• Working with IT colleagues to ensure that in-house reporting applications remain fit for purpose, identifying improvements as required. Show less

  • Senior Information Governance Officer

    Aug 2024 - now

  • Information Management and Governance Officer

    Feb 2022 - Aug 2024