Leony Roman

Experience

• 

  Department of Economic Development and Tourism

  Jun 2010 - May 2014

  Tourism Awareness Sessions:• Identified and engaged stakeholders in relevant regions to promote awareness initiatives.• Selected potential participants for the fully subsidized Intermediate Business Skills Training offered by the Department of Economic Development and Tourism.• Organized cluster groups for logistical efficiency in session planning.• Sourced venues for awareness sessions, ensuring a conducive environment for learning.• Set up presentation venues, creating an engaging atmosphere for participants.• Developed and delivered PowerPoint presentations on Tourism Awareness during 2-3 hour workshops.• Implemented a selection process to filter candidates for advanced training sessions.• Conducted site visits to assess existing tourism businesses and startups among delegates.• Compiled and maintained a comprehensive database of all delegates.• Prepared monthly reports and feedback on the outcomes of awareness sessions.Training Coordination:• Compiled Project Initiation Documents (PID) for training sessions to ensure clarity and organization.• Created Terms of Reference (TOR) for both training sessions and logistical arrangements.• Managed RSVPs for all training sessions, maintaining clear communication with participants.• Collaborated with facilitators and service providers to ensure smooth execution of all training sessions.• Oversaw all aspects of training sessions, ensuring a high standard of delivery and participant engagement. Show less Contributed to a project team under the Department of Economic Development and Tourism, transitioning to the Tourism Grading Council of South Africa in 2013. Focused on assessing and ensuring compliance of tourism establishments with established standards.Key Responsibilities:• Conducted assessments of guest houses, bed and breakfasts, self-catering establishments, and tour operators to verify adherence to minimum requirements set by the Department of Economic Development and Tourism.• Participated in the development of new criteria for wine cellars in the Western Cape, enhancing industry standards.• Managed a variety of administrative tasks within the unit, including:• Completing and submitting BAS forms.• Processing travel and subsistence claims.• Arranging travel for myself and team members.• Handling annual and sick leave forms.• Ordering and distributing stationery supplies.• Maintaining accurate records and filing documentation.• Monitored and evaluated previously assessed establishments to ensure continued compliance with quality standards.• Maintained a comprehensive stakeholder database and compiled quarterly and annual reports.• Coordinated assessments with establishment owners and liaised with stakeholders and local tourism offices throughout the Western Cape.• Processed payments and issued correspondence, including assessment letters and certificates for establishments meeting quality assurance requirements. Show less

  • Admin Officer / Tourism Business Advisor

    Apr 2013 - May 2014

  • Admin Officer

    Jun 2010 - Mar 2013
• 

  Leapfrog Property Group Tyger Hills

  Mar 2016 - Feb 2023

  • Efficiently managed administrative operations, ensuring seamless day-to-day functioning of the organization.• Prepared and submitted monthly reports to ownership, maintaining clear communication on performance metrics.• Compiled and organized legal documentation for submission to attorneys, ensuring compliance and accuracy.• Managed calendars and scheduled meetings for the business owner and agents, optimizing time and productivity.• Coordinated travel arrangements for the business owner and key business partners, facilitating smooth logistics.• Updated social media pages and assisted in creating the company newsletter to enhance engagement and outreach.• Supported the recruitment process, conducting onboarding and offboarding for new staff members.• Facilitated the transition to virtual work environments, demonstrating proficiency in remote operations.• Collaborated with internal and external stakeholders, including attorneys and service providers, to ensure efficient workflows.• Managed a busy switchboard and served as the primary point of contact, delivering excellent client service.• Conducted orientation and training for new employees, fostering a positive onboarding experience.• Maintained a welcoming reception area, greeting and assisting guests with professionalism and care. Show less Lead Generation:• Identified potential leads in targeted areas, enhancing the client pipeline.• Generated detailed reports on property owners to inform strategic outreach.• Sourced and verified contact information for property owners, ensuring accuracy.• Compiled Comparative Market Analyses (CMAs) to assist agents in property evaluations.• Prepared Exclusive Mandate documents and Offer to Purchase documents for agents.• Organized and filed feedback from agents and owners to streamline communication.Administrative Duties:• Managed incoming calls and relayed messages to relevant parties for efficient communication.• Compiled and submitted referrals to appropriate agencies, ensuring timely follow-up.• Organized and filed completed referrals from agents to maintain accurate records.• Liaised with agents regarding outbound referrals to optimize lead management.• Procured office supplies and materials, including name badges and for-sale boards.• Sourced and coordinated service providers, including plumbers, electricians, and landscapers.• Managed social media presence on platforms like Facebook to enhance brand visibility.• Created and printed personalized birthday and welcome cards for clients.• Developed forms using Google Forms to streamline data collection and reporting. Show less

  • Admin Manager & Executive Assistant

    Mar 2016 - Feb 2023

  • Admin Manager

    Aug 2019 - Sept 2022

  • Lead Generation Practitioner

    Mar 2016 - Aug 2019