Kathryn Mettey

Experience

• 

  Oracle

  Apr 2013 - Apr 2015

  I was the Hyperion Account Manager for Eastern Canada. I supported my virtual field team by facilitating end to end sales cycles. I helped identify business challenges and issues through customer interactions and discovery meetings. Hyperion helps streamline and automate the planning, budgeting, forecasting, close and consolidation process and helps companies to achieve their business initiatives. My role as a Business Development Consultant was to create and develop relationships with existing and new customers in Canada. I helped support my virtual team by identifying business needs within companies and recommending the necessary solution with the Business Intelligence and Hyperion pillars. While I was a Business Development Consultant for BI and EPM I achieved over 150% of my quota, made Director's List and achieved early achiever every quarter.

  • Bilingual Account Manager

    Jun 2014 - Apr 2015

  • Bilingual Business Development Consultant

    Apr 2013 - May 2014
• 

  Kronos

  Apr 2015 - Aug 2020

  Customer Success Manager

  I focused on achieving the best possible experience with Kronos for my customers. Partnering with customers to focus on business outcomes and value, on-boarding, product adoption and expansion, developing advocates, and building lasting relationships with all of my customers.

• 

  UKG

  Aug 2020 - Aug 2023

  I partnered with customers to ensure they were successfully optimizing their UKG Dimensions solution. I developed trusted advisor relationships with my clients by helping them maximize the value of our UKG solutions while focusing on reference-ability and retention. I focused on planning, managing, and measuring the ongoing success in my book of business.

  • Lead Customer Relationship Consultant

    Oct 2022 - Aug 2023

  • Lead Customer Success Manager

    Aug 2020 - Oct 2022
• 

  Fine Art by Robert Crawford

  Nov 2020 - now

  Owner and Manager

  Owns, Operates, and manages late father's legacy art collection.rcrawfordart.com

• 

  ServiceNow

  Nov 2023 - now

  Customer Success Manager

  As a Customer Success Manager, my role is to act as an advocate for my customers. I help my customers achieve their desired business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. I share ServiceNow's best practices, innovations, and capabilities to help my customers achieve their goals.