Jack Yu

Experience

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  Quest on Bourke

  Jan 2012 - Jan 2013

  Night Audit
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  Supertrim

  Jul 2012 - now

  Office Manager

  Managing company eBay store and constantly optimizing company website and eBay listing to make sure the website and advertisements are visible and attractive enough for customers making a purchase;Answering phone calls from 4 telephone lines and answered questions effectively. Handling product enquiries and complaints in a professional manner and follow-up all the enquiries we can possibly make a sale;Researching ways to expand the product scope, company reputation and boost the company sales with minimal initial outlay; eg. Customer Relationship Management, Cross-sell and up-sell products etc.Managing a team of 10 members and holding staff meetings to ensure effective communication and work efficiency.Handling orders and schedules from car companies and car dealers using MYOB systemAllocating jobs to factory workers and prioritising tasks to make sure all jobs can be finished before the promised date if possible.Analysing the cash flow situation before ordering the material and maintaining a JIT manufacturing system.Compiling budgets on a monthly basis and consistently monitoring performance of the company;Compiling Production Part Approval Process (PPAP) documents for car companies when a new part has been introduced;Assisting company accountants in various tasks including handling payment enquiries and compiling cash flow statement;General Administration Tasks. Show less

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  AAMI

  Sept 2013 - now

  Customer Service and Sales Representative

  Taking inbound calls from new and existing customers with a strong focus sales through effective cross-sellingProviding exceptional, high quality service to ensure customer’s ultimate satisfactionBuild Rapport with customers and identify the products suitable for their needs