Abanoub Nabil

Experience

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  Enactus

  Feb 2016 - Jul 2019

  Head of presentation section

  Selected to represent over 120 Enactus members to showcase our projectsTrained a team of ten Enactus members who memorized and perfected a presentation of 17 minutes which was presented to CEOs and executives from companies across the worldChosen to represent Enactus Egypt at the global restaurant leadership conference in Dubai.

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  CONDUIT TRANSCRIPTIONS, LLC

  Apr 2021 - Nov 2021

  Legal Transcriptionist

  Listen to recordings and transcribe those recordings to text filesEnsure the accuracy of the transcribed textUnderstand details of client requirements regarding formatting and notationComplete transcriptions in a timely manner, reviewing grammar, punctuation, and spelling prior to submissionRemain familiar with the latest transcription software and recommend upgrades or enhancements if necessaryCorrect any errors or inaccuracies in a timely mannerEnsure typing skills are honed and remain sharp by completing typing drills on a regular basis Show less

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  E& UAE

  Feb 2022 - Nov 2022

  Customer Service Ambassador

  Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolutionFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers Show less

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  Talabat

  Sept 2023 - now

  Brief the restaurant managers about the KPI’s for performance measurementConduct coaching calls to restaurant managers based on the analysis above in which they discuss any current issue that might be affecting the restaurant’s performance and provide solutions to enhance their KPIs.Keep track of performance history and follow up on the restaurant's performance in the future.Document the outcome and the analysis feedback.Escalate and take action whenever needed.Report the daily outcome of the direct manager. Show less

  • Account Advisor

    Jan 2023 - now

  • Logistics Coordinator

    Sept 2023 - Dec 2023