Charles Ibu

Experience

• 

  Standard Chartered Bank

  May 2008 - Dec 2018

  Responsible for leading, directing and managing all branch operations to ensure consistently high levels of service, profitability and compliance.Duties: Ensuring compliance to all Environmental Health & Safety goals & objectives Establish and implement departmental policies, goals, objectives, and procedures. Talking to individual staff members on a regular basis and motivating them to do better Always alert to money laundering risk at all times and ensured timely report of all suspicious transactions Maintaining a clean, professional and safe working environment Maintaining an efficient operational platform for effective service delivery Making sure that all staff comply with company rules, regulations and policies. Ensuring nil fraud and operational loss all year round. Ensuring that staff are smart and professional in their appearance and conduct at all times Ensured that interdepartmental dependencies are well managed by adhering to Service Level Agreements to reduce conflicts Timely resolution / escalation of all operational issues Demonstrated progress in developing talent and identifying successors. Adequately manage Branch Vendors and the general running of the branch functions and security. Show less Duties: Responsible for daily servicing of onsite and offsite ATM machines. Daily Inspection of all ATM machines ensuring that they are in good working condition in line with stated working conditions by the group policy. Ensuring that all documents related to ATM servicing and vendors are collated for easy access and retrieval. Ensuring all ATM transactions is recorded and reports filed and sent to ATM Manager on a monthly basis on both electronic database and hard copies for easy access and retrieval. Daily reconciliation of ATM/Customer accounts and ensuring that all accounts are balanced and in cases of differences closed in 24 hours. Ensuring excellent and accurate record s of all transactions and necessary documents relating to ATM operations.Customer relations Attend to all complaints and enquiries made by the business/customers on ATM operations. Ensuring proper handling and release of customer documents and bank products in respect of captured ATM cards and ATM pin mailers (Visa and Internet banking). Ensuring that all customers/ bank instruments are kept safe in line with group policy on customer confidentiality and archival. Show less

  • Branch Operations and Service Manager

    Dec 2013 - Dec 2018

  • Teller Service Manager

    Mar 2011 - Dec 2013

  • ATM CUSTODIAN/BRANCH SUPPORT/SYSTEM ADMIN

    May 2008 - Mar 2011