Angelique Dunning

Experience

• 

  Bose Corporation

  Jul 2010 - Jan 2015

  Assistant Manager

  Held the role of Assistant Manager of the Reading, MA store until August 2013. In August I took a step down to pursue a different career path. My passion, commitment, and coworkers had led me to continue working part-time in the Reading MA store up until January 2015.As an Assistant Manager, I managed daily store operations, including inventory management, sales performance, and staff supervision. I was responsible for driving revenue growth by implementing sales strategies and providing exceptional customer service. My role involved training and mentoring team members to ensure consistent performance, resolving customer issues, and maintaining high levels of customer satisfaction. Additionally, I coordinated promotional events and oversaw product demonstrations to enhance the in-store experience. Show less

• 

  Peak Scientific Instruments Ltd

  Aug 2013 - Oct 2017

  As a Global SAP Implementation Specialist, I am responsible for establishing, planning, and implementing SAP for 17 global offices. I develop training plans and materials for both CRM and ERP, providing ongoing support for the global user community. My role also involves daily management of the program and projects, and facilitating the overall change control process I connected with clients to assess their needs and provide product solutions, managing a sales pipeline to meet targets. I worked with cross-functional teams to improve customer experiences, prepared sales reports, and contributed to the execution of sales initiatives to increase engagement and revenue. Assisting both internal and external customers throughout the sales process, from quoting to delivery and aftercare. My responsibilities include reporting North American sales figures, completing new vendor forms and RFQs. Additionally, I handle tasks such as ordering services for tradeshows, maintaining stock of marketing materials, preparing purchase orders, and monitoring daily bid reports

  • Global SAP Implementation Manager

    Mar 2015 - Oct 2017

  • Inside Sales Representative

    Nov 2014 - Feb 2015

  • Sales Support Specialist

    Aug 2013 - Nov 2014
• 

  AMCS Group

  Oct 2017 - now

  I lead Program Management and Support teams, providing strategic oversight for AMCS's largest account, Exxon Mobil. I serve as the primary liaison for stakeholders, ensuring issue resolution, project alignment, and communication flow. I manage the software lifecycle, analyze project outcomes, and guide a team responsible for project management, support and BI configuration to support global collaboration for Exxon’s Lubricant Analysis platform. I directed a team in delivering high-impact projects for Exxon Mobil, ensuring client expectations were met from planning through execution. I scoped update requests, drafted Statements of Work, and managed end-to-end project delivery while acting as the primary liaison between customers and internal teams. I also designed program management tools to streamline timelines, tasks, and workflows. I reviewed client-specific needs and guided the full implementation process, from account setup to go-live. I conducted training and consultations, ensuring clients effectively used the platform. Additionally, I collaborated with leadership to identify process improvements, leading to increased project productivity and client satisfaction. I manage the entire implementation process, from account creation to go-live, tailoring solutions to meet unique client requirements. I coordinate with our Development team to ensure timely delivery and provide both remote training sessions and on-site consultations. My role also involves liaising with account managers, monitoring key implementation milestones, reviewing metrics, and providing product feedback to enhance client deliverables.

  • Sr. Key Account Manager

    Jun 2023 - now

  • Sr. Manager

    Apr 2019 - Jun 2023

  • Implementation & Support Manager

    Apr 2019 - Mar 2022

  • Implementation Specialist

    Oct 2017 - Apr 2019