Tina Willie

Experience

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  Onyx Acceptance Corp

  Apr 2001 - Feb 2003

  Senior Loan Processor

  Onyx Acceptance Corporation was a specialized automobile finance company based in Foothill Ranch, California. Onyx provided auto financing to franchised and select independent dealerships throughout the United States. Acquired by Capital One in September 2006.Originated loan applications, pulled credit reports, verified employment and loan references, calculated debt to income ratios, obtained documents, and then processed and funded approved auto loans with an error ratio not to exceed 1%, which required, as an authoritative central point-of-contact and liaison, responding to all incoming borrower inquiries and outbound verifications inquiries through interactions to resolve issues and provide consistent customer service satisfaction and loan verification. Independently reviewed 30 approved auto finance contracts daily, maintaining an "exceptional performance" rating for productivity by exceeding daily standards by 50%. Show less

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  Countrywide Home Loans

  Feb 2003 - Nov 2004

  Builder Operations Specialist

  Countrywide Home Loans, Inc., doing business as Bank of America Home Loans, provides residential loans in the United States. The company purchases, securitizes, sells, and services home loans. The company originates mortgage loans primarily through relationships with real estate agents, builders, organizations, mortgage loan brokers, and other financial intermediaries, as well as from the consumer through the Internet and call centers. It also originates mortgage loans by working with relocation companies and corporate relocation departments to provide loans to relocating employees of various companies. Initiated, processed, and maintained a monthly average loan pipeline of 20 construction lending loan files, closing an average of 8 loans monthly with an average processing time around 30 days, the top 10% in the department. Reviewed each loan file to verify that documents were present, accurate, and complete before underwriting. Managed loan process through mortgage software system. Ensured that loan rules, obligations, and deadlines were met. Audited and prepared quality files that met closing objectives. Obtained mortgage loan documentation for clients.• Awarded Top Team Central Division for closing 45 loans, with an average processing time of 17 day, a departmental record. Show less

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  Tarrant County College

  Feb 2005 - Apr 2014

  Administrtative Assistant

  A public community college in Tarrant county with 890 employees specializing in Associate of Arts, an Associate of Science, an Associate of Applied Science, and Associate of Arts in Teaching degrees with approximately $471.8 million in annual revenue.Responded to all incoming inquires through phone and in-person interactions with various student populations, potential student, and non-student, including police matters, to resolve issues and provide consistent customer service satisfaction. Navigated Datatel to verify student enrollment status, fees, and other information necessary to process parking citations and distributed parking permits to faculty, staff, and students. Provided clerical support through maintaining spreadsheets, drafting appeal letters, and organizing and filing reports. • Created an office procedures manual to standardize office operations and procedures for the effective training of personnel reducing training time by 50%. Show less

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  Emeritus

  Apr 2006 - Apr 2014

  Manager on Duty and Concierge Receptionist

  A senior living retirement community with 200 – 500 employees specializing in assisted living, independent living, and memory care service in the hospital and healthcare industry. Managed 170-capacity community, which included addressing complaints, resolving problems in accordance with corporate policies and applicable laws, and crafting creative solutions to unique and novel issues to ensure consistent resident satisfaction information. Supervised various departments, coordinated marketing efforts, assisted with dining, and directed daily community tours with potential residents and their families to sell the community, units, and property amenities.• Facilitated all weekend events decreasing the workload of the Activities Director which enabled her to increase her weekly productivity without impacting overtime budgets.• Created and implemented communication log for concierge reducing shift change errors to less than 1%. Show less

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  Brookdale

  Apr 2014 - May 2021

  Resident Programs Coordinator, Administrative Assistant

  Owns and operates senior living and retirement communities with 70,000 employees specializing in assisted living facilities, independent living, Alzheimer's/Memory Care, Skilled Nursing Home, Home Health, Nursing Homes, Senior Apartments and Hospice Care with approximately $7.19 billion in assets.Plan, develop, and create wellness and recreation programs for residents, including customized programmatic components. Provided clerical support to Executive Director through email correspondences ensuring families are apprised of events and community updates for continued satisfaction. Administer monthly activity and event budgets, monitor expenses to meet revenue and budget targets, and prepare expense and financial statements to keep executive management informed of monthly activity expenditures and prove goal completion. • Maintained a 0% elective move-out rate through consistently planning and implementing exceptional wellness and recreation programs.• Achieved a score of 100% on annual audit 2 consecutive years, highest within all departments. Show less

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  Southwest credit group

  Nov 2021 - now

  Customer Service Representative