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Tiffany Clay

Tiffany Clay

Youth Department

Followers of Tiffany Clay351 followers
location of Tiffany ClayGreater Toronto Area, Canada

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  • Timeline

  • About me

    Client Success Manager at Phreesia

  • Education

    • University of Guelph

      2013 - 2017
      Bachelor of Engineering (B.E.) Biomedical/Medical Engineering

  • Experience

    • YMCA Canada

      Jun 2010 - Sept 2014
      Youth Department

      - In charge of entertaining, mentoring, and caring for kids ages 3-12- Worked as a Camp Councillor, had to plan activities and execute them effectively as a team - Taught students proper techniques and ensured their safety as a gymnastics teacher

    • Evergreen Terrace Restaurant

      Jun 2011 - Sept 2012
      Waitress

      - Took orders, served customers food and drinks, provided bills as well as fulfilled other customers requests.- Adapted to different customers's preferences and personalities to deliver the optimum service.

    • Perth Precision & Oneway Manufacturing

      May 2013 - Sept 2017
      Production Controller Assistant

      - Recommended and implemented changes to solve production problems arising in scheduling, quality control, and the implementation of business software.- Worked closely with the technical team and other multi-disciplinary team members to ensure all products leaving the facility met all job requirements within the expected deadline.- In charge of completing detailed paperwork including; purchase orders, work orders, and shipping paperwork - Developed customer relationships and drove sales by working directly with customers both in person and on the phone. Show less

    • Stratford Youth Soccer

      May 2014 - Sept 2015
      Soccer Referee

      - Officiate at competitive games for Stratford Youth Soccer ages U11 to U18.- Responsible for detecting infractions of rules depending on established regulations and decide on penalties accordingly. - Handled complaints, settled disputes and resolved player conflicts by negotiating with others and acting appropriately.

    • Method:CRM

      Nov 2017 - May 2021

      - Monitored several channels of communication with prospecting and current customers to assist with product training and troubleshooting technical problems. - Worked closely with multiple teams including Software Development, Technical Support, and Education to provide product feedback, perform quality assurance and report problems through Jira Agile Software - Collaborated with management to improve internal processes and strengthen customer relationships. - Participated in pre-sale calls with potential customers and worked to increase company revenue Show less

      • Team Lead of Customer Success

        Jun 2019 - May 2021

      • Customer Success

        Nov 2017 - May 2021

    • Phreesia

      May 2021 - now

      • Client Success Manager

        Oct 2022 - now

      • Senior Client Success Associate

        May 2021 - now

  • Licenses & Certifications

    • SpaceClaim Level 1

      SpaceClaim
      Aug 2015

  • Honors & Awards

    • Awarded to Tiffany Clay
      Entrance Scholarship University of Guelph Sep 2013 Received Entrance Scholarship for academic excellence
    • Awarded to Tiffany Clay
      Ontario Scholar Award - Jun 2013 Awarded to high school graduates in the Canadian province of Ontario who attain an average of 80% or greater in their six best Grade 12 courses
    • Awarded to Tiffany Clay
      Honour Roll Student St. Michael Catholic Secondary School 2013 Completed the consecutive four years on Honour Roll

  • Volunteer Experience

    • Fundraising Volunteer

      Issued by Vegfest Guelph on Sept 2013
      Vegfest GuelphAssociated with Tiffany Clay

    • Orientation Leader for Engineers

      Issued by University of Guelph on Sept 2016
      University of GuelphAssociated with Tiffany Clay