Julie McClellan

Experience

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  Self-employed

  Aug 2000 - Mar 2023

  • Increased profit by 6 figures within 10 weeks of restructuring a solo practitioner law firm, implementing tech systems and automating web and social media by streamlining processes and operational efficiency.• Streamlined processes for listing, shipping, and customer service by tailoring automation appropriate to volume, reducing costs, and minimizing contact to resolve issues.• Acquired new clients by implementing automation in web and social media to set appointments, collect payments, and increase search rankings and visibility.• Developed a transferable app accessible 24/7 via cell phone or laptop, including courtroom emergencies, saving the attorney time and stress by implementing legal software with signature and bookkeeping capability remotely.• Created personalized forms, correspondence, and SOPs to ensure compliance and reduce communication issues with clients. Show less • Optimized profits and reduced expenses for e-commerce and small businesses by developing and implementing tax strategies.• Streamlined tax preparation processes through software and automation tools, saving time and costs.• Ensured compliance for e-commerce businesses by conducting thorough research on evolving tax regulations and providing accurate and timely advice to clients.• Developed and implemented tax strategies to optimize profits and reduce expenses for ecommerce businesses. Show less • Created profitable e-commerce ventures sourcing and selling across 10+ Marketplaces and Social Media Platforms.• Successfully translated ecommerce marketing strategies and business goals into actionable plans, resulting in increased efficiency, productivity, and profitability.• Developed and maintained positive relationships with key clients and vendors, resulting in increased revenue and repeat business.• Negotiated with suppliers for reduced product costs.• Developed comprehensive training for new hires decreasing time to full productivity.• Implemented SEO and digital marketing strategies to increase website traffic and sales.• Executed customer loyalty and retention programs, resulting in substantial enhancements to the customer experience and significant increases in profitability. Show less

  • Small Business Growth & Restructuring Consultant | Attorney

    Mar 2020 - Mar 2023

  • Tax Specialist | Attorney

    Jan 2010 - Mar 2023

  • E-commerce / Retail Business Entrepreneur

    Aug 2000 - Mar 2022
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  Atlantic Credit & Finance | Law Office of John P. Frye

  Mar 2008 - Feb 2009

  Compliance & Collections Attorney

  • Proficient in managing collections, adept at developing strategies to maximize debt recovery while maintaining ethical standards.• Skilled in legal risk assessments, formulating risk minimization strategies to safeguard company interests.• Demonstrated ability to audit and review a large volume of documents, enhancing compliance and operational efficiency.• Strong background in legal proceedings related to debt collection, providing robust defense and advisory services.• Proven track record of successful negotiations, resulting in favorable settlements and reduced financial liabilities for clients.• Comprehensive understanding of credit and finance laws, enabling effective management of collections and compliance issues.• Excellent interpersonal skills, capable of navigating sensitive conversations and negotiations with debtors to reach amicable solutions.• Obtained Nevada Collections Manager Certification generating a significant increase in revenue.• Advised Collections Floor of 400+ on strategy and training to maintain Company Standards as well as Federal and State Laws. Show less

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  EBay

  Aug 2022 - Mar 2023

  Global Policy Manager

  • Collaborated with cross-functional partners, including customer service, marketing, legal, analytics, risk, compliance, and financial teams, to develop and implement policies and programs that enhanced the customer experience.• Led Voice of the Customer efforts, conducting customer conversations, analyzing feedback, and identifying common themes and concerns related to buyer protection policies, program offerings, and solutions.• Revamped policy guides remotely, collaborating with stakeholders and team members to improve structure from customer-to-customer service levels, developing trust and buy-in, with a focus on efficiency. • Elevated eBay buyer confidence and trust by conceptualizing, strategizing, and executing efficient and effective buyer protection policies, programs, and solutions.• Enhance productivity and improve organizational effectiveness by quickly adapting to a new and complex technological environment, including JIRA and Microsoft Office tools. Show less