Lee Archer

Experience

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  NatWest Mortgage Services

  Jun 1998 - Feb 2001

  Area Sales Manager

  Two Awards received at National Level. Gained valuable experience in people management and people development.Tasks- Superviser role for the training and competence scheme- financial performance- people development- customer experience-stakeholder management.

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  NatWest Bank

  Mar 2001 - Apr 2003

  Area Private Manager

  Award received as Top Performing Area Manager for both financial and employee feedback. This highly successful period culminated in 80% of my staff being acknowledged at a National Conference. The percentage in attendance was below 5% of the population. Subsequently given a further team to manage as both acknowledge and a further challenge. Tasks- Private Banking- Risk- Customer Service- Stakeholder Management- People Development

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  Nat West Bank

  May 2003 - Feb 2004

  Area Business Manager

  Tasked to gain experience in Business Banking to help provide a more balanced view around the MD board table. In my short tenure I gained a valuable insight into working with small to medium size businesses. A highly successful period which led to my appointment as a Regional Director.Tasks- People Development- Stakeholder Management- Risk- Financial Performance- Grow Relationships with Business Local Business Leaders/ Organisations.

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  NatWest Bank

  Mar 2004 - Jun 2011

  Regional Director

  Managed Branch based teams of up to 750 employees. National Award received in 2005- Top Financial Performer in 2006. Seconded twice to work with Mckenzies and Accenture in developing Transformation Programmes.Awards in acknowledgement of performance in financial , customer service and employee feedback.Tasks Personal Skills- Strategic Progress- Business Delivery and Financial Performance- Customers Expectations- Risk and Control

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  NatWest

  Jul 2011 - Oct 2021

  Regional Mortgage Manager

  Tasks to lead in forming a new Sales Management Structure- Increase Mortgage Adviser Headcount- Support and implement the 'New Advice Requirements' as set by the Mortgage Market Review /FCA formally the FSA. Current responsibility includes 14 first line reports and 68 Mortgage AdvisersKey Tasks- Controlling Superviser- Financial Performance- Risk- Customer Experience- People Management- Costs

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  National Westminster Bank

  Dec 2014 - Oct 2021

  Regional Director , Mortgages

  TasksResponsibility for leading a team of 13 Area Managers who in turn are responsible for 134 Mortgage Advisers. Charged with delivering financial growth in line with company objectives whilst maintaining high customer advice quality standards. My approach is to ensure the customer 'mortgage' experience is excellent and the advisers providing the advice feel both valued and supported.

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  RBS

  Jan 2018 - Oct 2021

  Head of Telephony Mortgages
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  Self-employed

  Oct 2021 - now

  Independent Consultant