Hari G.

Experience

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  Wipro

  May 2004 - Dec 2005

  Customer Care Executive
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  Agilent Technologies

  Dec 2006 - Feb 2012

  Stellar in transitioning and streamlining following Processes (EMEA) including Scheduled Services Management, Installation Management, Order Management, European Repair Centre, Instrument Exchange, Literature Fulfilment, Parts-Ordering and Integration of India Process to EMEA (Leveraging Model).Rendered end-to-end support to AFO (Americas Field Organization) leverage and initiating project in lines with EMEA.Process re-engineering, implementation of SOP for all the EMEA countries.Involved in planning and development of PM Engine followed by successful implementation.Stellar in process-engineering for cost and resource optimization through automation projects.Worked directly with Field Engineers and Work Load Administrators thus contributed in quality as well as timely service deliveries and customer experience.Steered the initiatives and achieved an all-time highest CS score of 8.1 (8 being the highest).Major role in completing:Installation Management Project Initiated resulted in the early revenue realization of $150 Million USD. Order Management Project resulting in revenue reporting of $10,083,088Acknowledged for superior performance and contributions towards the company’s’ growthPart of the projects which got nominated for AgilentGlobal Innovation Awards- Project Coffer and Order Management Project.Successful in implementation of new mergers & acquisitions (world-wide) - Varian Inc., Stratagene, Velocity 11 accomplished and live.Managed the team members along with the responsibility of training and mentoring to new members; providing feedback and leading the project team members.All critical analysis and reports for the BFTs directly impacting businesses depicting micro-level business visibility for the business stakeholders along with the ideas to further improve the processes.Steered the initiatives for process improvement and projects to improve customer satisfaction (internal and external) Show less

  • Individual Contributor

    Jan 2007 - Feb 2012

  • Individual Contributor

    Dec 2006 - Feb 2012
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  NGA Human Resources, an Alight company

  Jun 2012 - Nov 2018

  Responsible for the Implementation and Relationship for the payroll for Global clients as part of NGA Global Payroll Offering. Leads the Implementation of Payroll Services as part global portfolios also with Payroll suppliers.Ensure compliance and service alignment between Global Payroll suppliers and NGA Operations throughout the implementation.Support the NGA Operations and Account Management. Provide input to NGA governance, standards and processes and conduct external supplier governance to ensure performance is delivered consistently with quality.Also responsible to build-up processes, standardization and training Implementation leads across all geographies. Show less Responsible for providing leadership to the Transition Team in APJ region for the implementation of Payroll for global clients.Noteworthy Attainments:  Leading the implementation of global clients Accountable for the client implementations in APJ region. Responsible for managing Transitions from all the regions, globally. Introducing and managing the Change within and outside organization, as well as the clients. Establishment of Operations Framework for the Business. Stellar in handling multiple projects and executing them successfully. HR Consulting: Setting up HRO and Payroll Processes for other companies. Client Management.  Leading the due-diligence activities for the clients across the world geography. Conduct workshops at the client site across the world geography to demonstrate NGA Way and on-boarding the client for long lasting relationship with NGA by establishing a future state organization for the client and NGA to work for. Show less

  • VPS Implementation Lead

    Apr 2016 - Nov 2018

  • APJ Regional Operations Readiness Lead

    Jun 2012 - Oct 2018

  • Regional (APJ) Operations Readiness Lead/Transition Manager

    Jun 2012 - Jul 2014
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  EY

  Nov 2018 - now

  Responsible for driving engagement across the service function, able to drive change with global mindset. In this role, I am also focused on delivering Exceptional Client Service In my role, I am responsible for providing Project Management capability to the TES (Technology Experience Support) Organization under Global Operations. Primarily focused in new technologies and and services being implemented by Service Delivery through the Transition and Deployment Management process.

  • Assistant Director

    Feb 2022 - now

  • Transformation & Transition Support Services - Lead

    Nov 2018 - Feb 2022