Imran Shaikhnag

Experience

• 

  IDS NEXT Business Solutions Pvt Ltd

  Dec 2010 - Nov 2015

  Consult with customer to determine and review software, or system functional specifications and obtain initial Customer sign-off proper to system installation. Doing Implementation on various Product which includes Front Office, Accounting, Point of Sales, Material Management and Central Reservation System Etc.Consult with Project Management regarding operational considerations and configuration of the systems to support customer requirements. Make recommendations to utilize full advantages product line while maximizing operational efficiency.Updating self-help documents so customers/employees can try to fix problems themselvesIdentify and manage project scope. Ensure that projects documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones. Working with Projects Management and implementation team to ensure all the applicable interfaces and integration components are scheduled and tested.Provide support coverage for customer on and after the system live data as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements.Address Customer issues list and obtain final customer sign-offs to validate their satisfactions with the new system.Develop detailed project documentation upon completion of the projects to ensure that the customer service team has all relevant information to handle support for client going forward.Ensuring that all the enforcement aims and targets of the clients of the company are met within the given time. Show less Implementation of range of products including Front Office Management, Point of Sales and Materials Management,Implementation of PABX Interface like Alcatel, Avaya, Panasonic, NEC etc. with PMS.Prepare training materials and conduct training sessions, conduct End- User staff or management training which includes staging and set up of PMS and other retaliated software, to ensure a smooth installation process and minimize post-installation support requirements.Provide support coverage for customer on and after the system live data as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements. Show less

  • Senior Product Executive

    Jan 2013 - Nov 2015

  • Product Executive

    Oct 2011 - Dec 2012

  • Technical Support Engineer

    Dec 2010 - Sept 2011
• 

  PROLOGIC FIRST

  Jan 2016 - now

  Developing and maintaining customer relationshipsGenerate additional sales by selling new products and programsDiscovering new sales opportunitiesMeeting customers to settle concerns/disputesPresent products and services to prospective customersAttend relevant training as directed by the managerObserves competitor strategies within the assigned region Provides detailed reports to the COO Outlines efficient sales strategies Responds to regional client needs with solutions from the company Show less Major Responsibilities Includes Implementing Product, Kick Off Meeting with Client and Designing all code prototypes to validate requirements and maintain knowledge of all product functionality according to customer requirement.Handling Level 2 CallsConduct product training for Internal team Member. Work Closely with Development team on Testing New Requirement/Features.  Analyzed, updated, and improved internal/external knowledge base guides and technicalReport designing and Parameter fixing as per the clients requirement.Project review meeting with the property General Manager, Managing Directors & HOD’s for the ongoing Product implementations.Support users during the implementation phase and post implementation.Work with business team to identify new customers and to retain existing customers.Document all test plans and implement various test cases to resolve all defects in test processes and monitor all system change requests and develop implementation guides and develop all required tools.Handling Key Accounts Clients and work closely with them to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote salesConsistently meets assigned deadlines to ensure client satisfaction Show less

  • Territory Manager

    Jan 2022 - now

  • Sr. Product Implementation Consultant

    Jan 2016 - Jan 2022