SIDDHI PATIL

Experience

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  Indus Towers Limited

  Jun 2017 - Aug 2021

  Senior Executive

  • Handled entire Renewal function (Life Cycle Management of Existing Customers- Farming Role) & New Business (Hunting Role).• Handled entire corporate presentations, reviews, Operation Handling, ERP Handling, Business & Market Intelligence.• Handled major TELCO customers at the NHQ level

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  Miete Technology Private Limited

  Sept 2021 - Aug 2022

  Program Manager

  • Perform data analysis, industry insight generation, design and blueprint of operating models• Lead small client and internal teams to understand, design, enhance, confirm and deliver objectives of the engagement• Work in alignment with the internal and client teams to ensure a streamlined delivery model with seamless integration of the final deliverable across modules• Communicate, analyze, recommend and provide crisp updates in both written and oral forms of communication to both internal and client leadership• Agree and deliver a body of work, organized into programs, projects and work streams within agreed time, cost, quality, risk and benefit profiles, delivered within standards and controls framework Show less

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  Jio

  Oct 2022 - now

  Service Manager

  • Manage direct relationship with customer and account coordinator.• Act as pivotal point for account, customers and Jio, across life cycle • Minimum specified visits per month to each of the allocated accounts.• Service reviews with account, influencer management and request fulfilment as per defined SLA. • Escalation management, complaint Resolution as per defined SLA• Payment/Collections /Pickup /Suspense clearance for allocated accounts.• Provide all solutions – Fixed line, voice and data, account level changes, MACDs and service provisioning. • Coordinating with KAM and back end support team to ensure new activation and processing with in timelines.• Account level service reports and MIS.• Reconciliation of billing related issue with account and interface with B&P team• Customer education and service camps organization along with KAM• Closure of Network and other service related concerns. Facilitate financial approvals (e.g. booster installation)• Capturing all requests and Close looping post resolution within defined SLA• Coordinate with KAM and DSA channel, closely Show less