Mostafa Hamalawy

Experience

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  Vodafone

  Aug 2018 - Sept 2019

  Customer Service

  -Provided friendly, attentive service by promptly respondingto customer enquiries and processing order requests.-Provided positive customer experiences and enhancedbrand reputation through attentive, helpful service.-Built rapport with customers through courteous andprofessional communications.-Handled complaints calmly and professionally, providingappropriate solutions to promote continued customersatisfaction.

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  Darts Solutions

  Mar 2020 - Sept 2023

  Social Media Marketing Specialist

  -Created company pages in various social media platformsto increase visibility and exposure, delivering daily content.-Engaged with customers on social media by addressingqueries and concerns to establish roster, build rapport andprovide continued support.-Designed new and innovative social media strategies andcampaigns to raise brand awareness, gain more followersand increase ROIs.-Used applications to plan and schedule social media postsduring peak hours and heavy traffic to attract moreprospects and increase sales.-Tracked and analyzed key market competitors socialaccounts and differentiated style of campaigns andcontent. Show less

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  El-Araby Group

  Jan 2022 - Aug 2022

  Social Media Marketing Specialist

  I create tailored content for each brand, whether for salesdriven or awareness campaigns. I collaborate with designers toproduce engaging visual content and schedule postsstrategically across social media platforms, ensuring theyreach the audience at the most effective times for maximumengagement.

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  ELocalize

  Sept 2023 - now

  Digital Marketing Specialist
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  Ewebbers studio

  Sept 2023 - now

  Digital Marketing Specialist

  -Creating content in terms of idea, method of implementation andpreparation with the work team.-Create new and innovative social media strategies and campaigns toincrease brand awareness, gain more followers, and increase ROI.-Apps are used to plan and schedule social media posts during peakhours and heavy traffic to attract more leads and increase sales.-Track and analyze the social accounts of key competitors in the marketand the different style of campaigns and content. Show less