Alexandre Dias

Experience

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  NET Serviços de Comunicação S/A

  Nov 1998 - Dec 2001

  Digital and Sales Contact Center Operation
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  Atento

  Feb 2002 - Jun 2005

  Business Development Manager
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  Contax S.A.

  Jun 2005 - Apr 2010

  • Senior Commercial Manager

    Jun 2005 - Apr 2010

  • Senior Business Development Manager

    Jun 2005 - Aug 2006
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  TTEC

  May 2010 - Apr 2016

  Responsible for whole business developement and marketing in Brasil - Increased revenue, repositioned the company, and expanded the customer portfolio and market share by delivering high-value technology and CX consulting solutions. Achieved new contract agreements for the largest private bank in Brazil - exceeding USD 112 million in total contract value (TCV). Expressive revenue growth in Brazil of 40% YoY.

  • VP of Sales

    Jul 2013 - Apr 2016

  • Senior Commercial Director

    May 2010 - Jul 2013
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  Atento

  May 2016 - Feb 2018

  Head of Business Development Latam

  Led the new business development team for the "born-digital" market, delivering comprehensive offerings in CX, Digital, Consulting, and Analytics Solutions across Brazil, Latin America, and Global Accounts. Achieved new digital client agreements totaling USD 140 million in TCV – in Brazil and including new regions, such as Peru, Colombia, Mexico and Argentina.

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  Konecta

  Feb 2018 - Mar 2019

  Country Manager

  Full P&L responsibility – in charge as executive head for whole Brazil business unit. Responsible for and managing an important amount of revenue monthly within several type of clients into several industries, such as financial services, technology, media among others. In charge also for all restructuring and Brazil’s positioning across marketplace. Consultant approach with clients leveraging outcomes driven by new business development with digital offerings and cost reduction to enhance local growth. Relevant achievements done as 4 new clients acquired in Brazil and expressive organic growth as well. Overall achievements in 2018 - new revenue agreements and earned important percentage points (8 p.p) in terms of EBITDA margin and 18% of revenue growth YoY. Show less

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  Stefanini Group

  May 2019 - May 2022

  CSO

  Responsible for commercial area, projects, new business development, marketing and strategy for Digital CX, BaaS, Credit Card Processing and Financial Services for Orbitall Payments and Necxt BPO Services of Stefanini Business Unit. Client management contract P&L adding comprehensive offers of innovation solutions from Stefanini Group. Business turnaround to leverage and enhancing results. Achieved new client acquisitions totaling USD 36 million in total contract value (TCV) with superior EBITDA margin. Repositioned ventures brand and split operations "Orbitall and NECXT" for different business units across the marketplace - revenue growing of 15% YoY an average.Managed Stefanini's robust portfolio, including Cybersecurity, Cloud services, AI, and digital Marketing solutions, to create synergies with partner technology ecosystems. This strategic realignment enabled innovative product integrations and enhanced value propositions, leading to increased market penetration and customer satisfaction. Show less

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  Atento

  May 2022 - Aug 2024

  Responsible for whole sales management for new addressable clients, market intelligence analysis, consulting projects and strategic budgets definition aligned with shareholder objectives. Managing senior business development executives with achievements in new client agreements in Brazil and Latam region, with a total contract value (TCV) of approximately USD 32 million last year. Handling a strategic and large blue-chip clients for different type of industries in Brazil and Latam, managing total annual revenue roughly of USD 80 million and P&L overseeing. Aiming to expanding business globally leading strategic offerings for BPO, technology services, CX consulting and digital solutions. Important achievements for new regions expanding delivering in Mexico and Colombia representing USD 12 million on TCV additionally and 14% of growth YoY.

  • Commercial Director

    Dec 2022 - Aug 2024

  • Global Accounts Management Director

    May 2022 - Dec 2022
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  MICHELIN Connected Fleet

  Oct 2024 - now

  CCO

  Leading the commercial strategy, overseeing all aspects of business development for Michelin Connected Fleet, a global leader in fleet management technology solutions. Leveraging cutting-edge telematics, IoT, AI, and predictive analytics to enhance fleet and logistics efficiency, optimize productivity, improve safety, and sustainability. Focused on driving revenue growth delivering transformative and high-value solutions across the region.