Paul Roberts

Experience

• 

  Stockton Riverside College

  Aug 1996 - Oct 2000

  Accounting Trainee

  Working across a range of roles within a busy finance department, including Credit Control, Cash Management, Purchase Ledger.

• 

  North Yorkshire County Council

  Oct 2000 - Sept 2014

  Provided financial and business advise to the Early Years sector. Audited schools and education settings across North Yorkshire, providing reports on business process and value for money. Monitor and maintain the authorities financial system, Oracle Financials

  • Business Advisor

    Jun 2003 - Sept 2014

  • Internal Auditor

    Oct 2001 - Jun 2003

  • System Administrator

    Oct 2000 - Oct 2001
• 

  North Yorkshire Education Services

  May 2014 - now

  The role is to ensure our customers receive an excellent service throughout their journey with us. From the moment a customer contacts us, via our website, customer service desk, social media accounts or via our staff, I make sure our customer service is excellent and the customer knows exactly what they can expect from our packages and services. Once a purchase is made I ensure the excellent customer journey continues by ensuring our high standards and key Performance Indicators are met. I oversee a team of Client Relationship Managers who link closely with our customers and escalate any issues to me, who in turn addresses the issue with the support of our service.My role also covers the billing and charging. I have the task of ensuring our billing is clear and understandable and making it as easy to purchase our packages and services. Show less Primarily we support the education and public sector within North Yorkshire with wide ranging services and training. However our services can be accessed by organisations outside of North Yorkshire. The services we provide can be split into 3 main divisions:-Property and Facilities ManagementBusiness AdministrationSchool Improvement and Curriculum SupportMy role involves managing key accounts, liaising with customers and services to ensure high quality services are provided. I develop, organise and execute the sale of services, products, packages and equipment to schools, academies and other organisations to achieve sales targets, maximise surplus and maintain customer satisfaction.I work to KPIs, sales targets and I am judged on ensuring an effective customer journey.I am part of a team which is tasked with identifying growth opportunities, driving high quality standards and identifying cost savings through efficient and sustainable services. Show less

  • Customer Experience Manager

    Aug 2018 - now

  • Relationship Manager

    May 2014 - Aug 2018