Kayla Kolasa

Experience

• 

  Bakers Square

  Jun 2009 - Jan 2017

  Server/ Supervisor

  Provided guests with great service and making sure that every guest left happy. Worked as a server, food expo, food runner, cashier, and supervisor. Managed schedules, made bank deposits and did book keeping. Successfully managed shifts for both front of house and back of house.

• 

  Target

  Jun 2015 - now

  • Coordinate resources to enable repeatable system designs for physical security, including cameras, access management, and other security technologies.• Serve as project manager and partner for physical security design and implementation, collaborating with many partners to evaluate physical security needs.• Gather information to determine security requirements, communicate effectively with site security managers and security teams to ensure proper security measures are in place.• Manage departmental capital budget, including planning, invoice payments, quarterly expense reviews, and vendor setup and support.• Work closely with technical partners to determine access control needs and camera requirements, provide strong leadership and communication across multiple teams and leadership levels.• Develop and maintain strong relationships with internal and external partners, serve as the primary point of contact for security prototypes and site support needs and escalations. Show less • Managed the day-to-day work of the physical security team, providing support during investigations, and ensuring accountability among team members.• Created schedules and daily routines for Security patrols, making sure that the team is meeting performance expectations.• Provided support to the security desk and card access office, assisting with visitor management and ensuring proper security protocols are in place.• Led and planned monthly team meetings, providing direction and guidance to the team, and fostering a culture of collaboration and communication.• Worked closely with internal and external partners to keep the building safe and secure, managing safety and security planning for events.• Analyzed previous capacity and turnout of events to ensure that safety and building regulations were met, identifying and addressing potential risks before they became issues.• Assisted with new hire interviews for security roles, evaluating candidates and making recommendations based on skills and experience.• Developed and implemented a routine for video patrols, ensuring that critical areas were regularly monitored and security risks were mitigated.Daily routines/Tasks:• Leading and managing a team without authority• Create and update schedule• Ensure break and lunch compliance is being met• Record all events in Daily Log that occur throughout the day• Ensure patrols occur to standard and recording in Daily Log• Ensure any reoccurring programs are completed• Primary dispatcher and contact for all incidents.• Running and analyzing card reader and alarm reports• Running and analyzing reports for events and gatherings• Leading and managing corporate events• Assisting team with investigations• Case Management• Project Management• Collaborating with Partners• Participating in logistics of on-boarding new employees Show less • Worked with vendors, buyers, and inventory analysts to set up items that Target sold both online and in-store, ensuring they were set up on time and with the correct information.• Collaborated with inventory analysts to ensure the items were orderable for store fulfillment and addressed any issues with guest feedback related to site errors on item pages.• Partnered with CFT to ensure products were displayed correctly on the site and that all relevant information was displayed accurately.• Coordinated with partners to ensure that guest's online shopping experience was efficient by properly tagging items based on how they were searched.• Ensured that weekly and daily metrics were met and made adjustments as necessary to meet targets. Show less I help answer guest questions when they contact us. I started on the phone and email team while I was trained in on mobile contacts. I provide great customer service by finding solutions to guest order and shipping issues. Once I moved over to our mobile team I also worked on answering questions through our Q&A platform, helpshift platform, and mobile chat. I also worked on product reviews and liability cases. I work with merchandise teams and other teams within Target to ensure the guests had the best information for items online. Show less

  • Sr. Manager Assets Protection

    Jun 2024 - now

  • Sr Business Partner AP – Safe & Secure

    Aug 2023 - Jun 2024

  • Corporate Security Sr. Consultant

    Sept 2020 - Aug 2023

  • Lead Specialist - Corporate Security

    Feb 2019 - Sept 2020

  • Sr. Item Data Specialist

    Jan 2018 - Feb 2019

  • Customer Service Representative

    Jun 2015 - Jan 2018