Steven D.

Experience

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  RadioShack

  May 2000 - Feb 2015

  Senior Store Manager

  Senior Store Manager with consistent record of meeting and exceeding sales and profit plans, driving key performance metrics, recruiting and training top talent, and maintaining operational and loss prevention standards. Was regularly promoted to stores of increasing sales volume and regularly took on district assistance roles of increasing complexity. Ran stores with annual sales volumes of up to $750,000+ and up to eight direct reports, and held a team captain role overseeing four other locations. Trained and mentored four manager trainees who took over stores of their own. • Provided systems, application, and mobile troubleshooting for customers and direct reports, as well as laterally and upward• Rolled out major store hardware and POS software upgrades, and assisted other stores with their upgrades• Circle of Excellence 2014 (#21 out of over 4400 stores)• Multiple Store Manager of the Month recognitions• Succession Planning: Proactively trained replacements for store manager openings within district• Team Captain within the district• Consistently in the top 100 in the company for accessory attach metrics• Recognized by divisional vice president and regional director for leading performance Show less

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  Samsung Electronics America

  Mar 2015 - May 2018

  Field Marketing Manager

  Field Marketing Manager supporting Samsung Mobile, Tablet, and Wearable growth through multi-unit field leadership including sales training and development, consumer engagement events, market intelligence gathering, and relationship building with partner business key stakeholders. Developed and coached over 150 sales associates and managers across over 40 locations across north-central/northwestern Iowa and southern Minnesota, including big-box national retailers, as well as corporate-owned and dealer/agent carrier stores.• Provided application and mobile troubleshooting for customers, store personnel and key decision makers, as well as laterally and upward• Top 10 within region in national sales/operations contest (#1 in district), March and April 2018• Awarded for top sales and operational performance in district for second half of 2017• Ranked in top 3% nationally QTD December 2017, based on key performance metrics• Insights Lead role, overseeing other FMMs and FSMs for collection of market intelligence• Consistent leader in sales achievement and operational compliance Show less

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  Steve Daniels Photography

  Sept 2017 - now

  Owner / Photographer

  Wedding, lifestyle, headshot, and brand image photographer covering the Kansas City Metro Area.• Blue Ribbon recipient in Webster County Fair Photo Contest, 2017

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  UScellular

  May 2018 - Aug 2020

  Retail Sales Manager

  Retail Sales Manager overseeing up to 11 direct reports in a corporate-owned retail wireless store with annual sales volume of $4 million. Developed and mentored a team from a state of across-the-board underperformance with teamwork and company perception issues, bringing the team to a competitive level within the district, earning multiple awards for top performance, while also improving teamwork, trust, and morale within the store. This was achieved through diligent coaching, skill development, and performance management at individual and team levels, along with relationship building, recruiting, and onboarding.• Provided systems, application, and mobile troubleshooting for customers and direct reports, as well as laterally and upward• Received 33 awards for achieving #1 performance in district (2 yearly, 8 quarterly, 23 monthly)• Improved store teamwork, morale, and performance, turning it into consistent competitor and award winner Show less

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  All City Management Services

  Feb 2021 - May 2022

  Area Supervisor

  Area Supervisor recruiting, training, and overseeing 32 sites across Overland Park, Olathe, and Leawood.• Provided office application and internal web app support for Regional Manager• Recruited and developed talent for open sites to ensure student safety• Coached tenured direct reports to operational standards, improving compliance and accountability• Streamlined processes and shared best practices laterally as well as upward to Regional Manager and National Operations Manager, in order to improve operational efficiency on a wide scale Show less