Darryl K.

Experience

• 

  CORAL Media Company LTD

  Aug 2013 - Mar 2020

  Responsable Média et Publicité

  Conception de Stratégie de Communication ATL et Interne : Coordination suivi et implémentation de campagnes, media planning, Relations Presse, rédaction d’articles et revue de presse, monitoring (suivi de campagnes publicitaires), négociations et achat d’espaces publicitaires… Veille concurrentielle : collecte, analyse et traitement des données publicitaires en vue d'opérer de meilleures choix publicitaires (investissements et parts de voix) Transformation digitale : Conduite des projets de transformation digitale des services, création d’un service de web monitoring, Digital Branding et RS Show less

• 

  ACMAR MEDIA GROUP

  Mar 2020 - Jun 2022

  Senior Media Account Manager

   Concevoir des stratégies de communication 360° Gérer et coordonner l’implémentation des campagnes publicitaires Collaborer avec les medias, les autorités et autres « stakeholders »

• 

  NTT

  Jul 2022 - Oct 2022

  CSR for Capital One Canada

   Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. Accurately complete appropriate documentation for each transaction. End each interaction by completing all required activity in order to fulfill customer requests. Show less

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  RBC

  Oct 2022 - Feb 2024

  • Proactively engage with customers in all areas of the branch and community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.• Focus on customer education and demonstration, leveraging technology to deliver a memorable customer experience, drive sales and build customer loyalty.• Responding to customer-initiated contacts, assisting them with a full range of financial transactions• Actively listen and engage with customers to better understand their individual needs• Proactively taking ownership of the resolution and prevention of customer banking problems• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals Show less  Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact Contribute to team results by supporting all colleagues to be successful in meeting client needs Cultivate and maintain relationships with partners to work as one team Manage risks by adhering to compliance routines, processes, and controls to protect clientand shareholder interests Educate and assist clients with using RBC digital capabilities Show less

  • Senior Banking Officer

    Dec 2023 - Feb 2024

  • Cards Specialist

    Oct 2022 - Dec 2023
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  Gouvernement du Canada

  Feb 2024 - now

  Payment Services Officer