Olivia Zupko

Experience

• 

  Insurance Brokers Of Minnesota

  Jun 2010 - Sept 2018

  Customer Service Representative

  -Effectively managed a high-quantity of inbound customer calls.-Ensured customer satisfaction while simultaneously documenting interactions and delegation.-Trained new customer service representative employees on how to use AMS360, enter customer data on ten company websites and make policy changes. -Systematized customer files from paper to electronic records in order to increase client interaction efficiency and decrease environmental waste.

• 

  IHeartMedia

  Feb 2015 - Jun 2015

  Promotions Representative

  -Collaborated with co-workers to create new ways of promoting iHeartMedia at events-Publicized the radio stations that iHeartMedia entails

• 

  Episcopal Homes of Minnesota

  Apr 2015 - Apr 2016

  Shahbaz / Nursing Assistant

  -Provided patient-centered care for 10 geriatric residents in a nursing home setting-Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.-Responded to urgent needs in a timely and professional manner.

• 

  University of St. Thomas

  May 2016 - May 2017

  -Greeted visitors and answered questions with a positive attitude-Encouraged undergraduate students to participate in school-sanctioned activities.-Supervised the hall to maintain safety and security of 135 residents, referring to the University’s Public Safety force when necessary. -Lead walking tours to prospective students and families-Promoted the college experience at the University of St. Thomas, covering the academics, student life, financial aid, etc.

  • Front Desk & Night Access Worker

    Sept 2014 - May 2017

  • Admissions Tour Guide

    May 2016 - Aug 2016
• 

  Bunker Hills Golf Course

  Jun 2016 - Feb 2019

  Server

  -Assimilated and prioritized information, anticipating customer concerns.-Assisted guests with menu selections, answered questions and provided detailed explanations.-Provided high quality service in a fast-paced, high-stress environment.-Developed strong multi-tasking, teamwork, and interpersonal skills in a customer-focused setting.

• 

  Bethel University

  Jan 2022 - May 2022

  Clinical Instructor

  -Provided clinical instruction and guidance to eight nursing students on a medical/ surgical neurology floor. -Graded students clinical experience and coursework in a timely manner.

• 

  Allina Health

  Jan 2022 - now

  -Provide direct quality care to patients including daily monitoring, recording, assessment and intervention.-Administer chemotherapy and blood/platelet products, while controlling side effects.-Coordinate treatment with multidisciplinary healthcare team members to obtain ideal health and continuity of care. -Comfort terminally ill patients and their families.-Train new registered nurses to Oncology, Excellian, policies, and standard nursing cares.-Member of Patient Care Excelling Workgroup (February 2020 - March 2023)-Outpatient Infusion Center RN (December 2021 - present)-Charge RN (March 2023-present) Show less

  • Registered Nurse

    Apr 2019 - now

  • Interim Patient Care Supervisor

    Jan 2022 - May 2022