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David Hutcherson

David Hutcherson

IT Intern

Followers of David Hutcherson266 followers
location of David HutchersonWoodbridge, Virginia, United States

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  • Timeline

  • About me

    Bachelor's degree at Strayer University

  • Education

    • A-B Tech

      2008 - 2011
      Associate's degree Computer Information Technology

      • Hardware: Troubleshoot PC software and hardware errors and prep classes for A+ exams • Networking: Implement local area networks and information security policies using Active Directory• Operating Systems: Windows 9x, Windows XP, Windows Vista, and Windows 7 • Databases: Maintain databases using Microsoft Access and TrackIt! for work orders • Spreadsheets: Create spreadsheets with Microsoft Excel • Websites: Hand-code websites using valid HTML and CSS• Presentations:… Show more • Hardware: Troubleshoot PC software and hardware errors and prep classes for A+ exams • Networking: Implement local area networks and information security policies using Active Directory• Operating Systems: Windows 9x, Windows XP, Windows Vista, and Windows 7 • Databases: Maintain databases using Microsoft Access and TrackIt! for work orders • Spreadsheets: Create spreadsheets with Microsoft Excel • Websites: Hand-code websites using valid HTML and CSS• Presentations: Create and present using Microsoft PowerPoint Show less

    • Strayer University

      2015 - 2018
      Bachelor's degree Information Technology

  • Experience

    • City of Asheville

      Aug 2011 - Feb 2012
      IT Intern

      •Work in a team to set up over 200 computers under a deadline•Identify, research, and resolve hardware, software, and network issues•Take ownership and monitor support requests using the Track-It ticketing system to ensure a timely resolution •Deploy, configure, and support personal computers, laptops, and network appliances•Provided technical support to end users by phone, in person, by email, and via remote desktop•Set up, configure, and support peripheral equipment such as projectors, printers, and speakers•Backed up and recovered data from malfunctioning hard drives•Install hardware components, drivers, and other upgrades•Archived Outlook email and assisted in archive recovery•Install, configure and support Windows operating systems and applications such as Microsoft Office, Photoshop, and ArcGIS•Track Hardware and software assets in an inventory system•Unpack new hardware and RMA or dispose of defective hardware Show less

    • SIT Graduate Institute

      Oct 2012 - Dec 2015
      IT Specialist

      • Manage and create organizational units, computers and users in active directory• Purchase and prepare laptops and desktops for deployment• Encrypt those systems using TrueCrypt and Bit Locker• Install hardware components, drivers, and other upgrades to laptops and desktops• Respond to a multitude of issues using KBOX ticketing system• Install, configure and support Windows operating systems Windows XP, Windows 7 Pro, Windows 7 Enterprise, Windows 8.1 Pro• Completed projects to deploy Office 2010, Office 2013 and Office 365 software including provisioning of Office 365 and Exchange e-mail accounts to users locally and internationally• Set up, configure, and support peripheral equipment such as SMART boards, projectors, printers, and speakers• Support users remotely using Bomgar remote desktop control• Use remote desktop protocol to access virtual servers• Program key fobs using Genesis Security for door access• Submit purchase orders and payment requests through Intacct Show less

    • American Academy of Child and Adolescent Psychiatry

      Dec 2015 - Jul 2016
      Help Desk/Network Technician

    • AcademyHealth

      Jul 2016 - now
      IT Help Desk Specialist

  • Licenses & Certifications