Brandy Potter

Experience

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  Potter Services, Inc

  Dec 1991 - Nov 1999

  Office Manager and HR Manager

  • Established an HR department in a company where there was none.• Successful in moving 60% of software contractors to W2 employees• Implemented an HRIS system versus just accounting software – ADP• Maintained and performed Bookkeeping and banking • Marketing of agency to outside vendors• Supervised two (2) part time receptionists• Performed accounts Receivable and Payable duties• Audited and maintained payroll• Hiring processes• HR Functions

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  ARC

  Aug 1998 - May 1999

  Human Resources Information Systems Assistant

  • Maintained HR Database for three locations (KY, FL, VA) • Wrote company HR Policies and instructions • Assisted with employee computer training • Coordinated company transfer to a computerized security system and updated Human Resource information system • Payroll Functions - Tracked employee overtime, sick leave and vacation for all locations

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  Anne Arundel Workforce Development Corp.

  Mar 2002 - Jan 2004

  Career Assistant

  • Acted as Administrative assistant to 7 people including the Program Manager and President/CEO. • Reviewed, Corrected and Composed agency documents, flyers, newsletters, booklets and PowerPoint presentations • Maintained and created multiple Access databases in order to produce the monthly program reports• Coordinated weekly intake of 15-35 clients, including processing their documentation • Typed Workforce Investment Act Vendor contracts and supporting documentation • Handled incoming calls on a 20 line switchboard Show less

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  Patton Veterinary Hospital

  Mar 2005 - Sept 2005

  Client Relations Coordinator

  • Supervised six receptionists with duties including: Scheduling of two shifts, Assigning daily tasks•Employee relations, training, hiring • Coordinating with other zone Coordinators to ensure optimal hospital flow • Provided customer service to a clientele of well over two hundred • Scheduled surgeries and outpatient appointments for four Doctors and the nursing staff.• Helped launch the hospital's newsletter

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  Cybergypsy's Treasures

  Sept 2005 - Mar 2007

  Office Manager and HR Representative

  • Scheduled shipments of orders to customers• Maintained the President’s appointment book• Coordinated and booked travel arrangements• Developed Company publishing materials• Marketing via paper mailings and internet• Wrote all correspondence• Handled all equipment issues• Dealt with employee relations concerns• Moved company to ADP for payroll purposes• Completed onboarding paperwork

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  A & E Machine

  May 2007 - Sept 2007

  Office Manager and HR Representative

  • Promoted to Office Manager and HR representative after 30 days• Recruited for 5 positions in the short time frame• Implemented online solutions to recruiting needs such as Career Builder, Monster, and the state of Florida Department of Labor job boards.• Acted as Administrative Assistant to the President and Vice President• Supervised two (2) receptionists• Coordinated with shop foremen on supervision of shop employees and quality of work• Responsible for bidding jobs as they came in by seeking out and quoting material and labor• Accounts receivable - Processed customer orders and invoicing • Assisted with bookkeeping and maintaining company Quickbooks file Show less

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  Spherion

  Oct 2007 - Jan 2008

  Temporary / Customer Service Rep

  • Placed calls to clients to educate them on the product• Received customer service calls and answered questions about the product• Handled customer concerns and transferred them to the appropriate department• Was given a basic understanding of Medicare/Medicaid practices• Placed calls to clients to educate them on the product• Received customer service calls and answered questions about the product• Handled customer concerns and transferred them to the appropriate department Show less

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  Johns Hopkins HealthCare

  Mar 2008 - Jan 2011

  Transplant Fin. Servs; Patient Fin. Servs Cord. II & III, & Fin. Asst. Liason

  • Obtained 2 promotions and 1 lateral move• Processed and audited patient accounts through billing and dunning practices• Processed Accounts Payable• Wrote correspondence for patients, attorneys and other entities • Developed spreadsheets and forms for use in the department• Assisted in developing procedures • Acted as liaison for staff regarding Financial Assistance procedures with upper management• Advised patients about their insurance and financial obligations and needs during the transplant process• Collected monies from both patients and Insurances• Negotiated with Insurance companies over complex billing• Performed audits of patients accounts Show less

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  Keepers, Inc.

  Jan 2011 - Oct 2011

  Temporary Property Manager

  • Customer Service to include answering resident questions, responding to service requests, and customer follow up• Processed leasing paper work• Ran credit and background checks• Followed up on leads and participated in marketing to obtain new leads• Assisted Managers, Assistant managers and Operations specialist with special projects as assigned• Performed accounts payable duties using APExpress software• Acted as the liaison between Operations Specialist and Community Managers as needed• Worked special projects at troubled properties with the Operations Specialist• Concierge duties Show less

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  4Wall Entertainment / UsedLighting.com

  Oct 2011 - Feb 2016

  Office Manager and HR Liason

  • Successfully reduced recruiting time from two to three months down to one.• Established OSHA programs and safety incentives in conjunction with the HR manager in Las Vegas• Put in place onboarding standards for the local office to include the required OSHA training• Performed employee relations function for the local office• Responsible for human resources reporting to the corporate office to include recruiting, payroll, and worker’s compensation• Assisted corporate HR Manager in Las Vegas with HR functions she could not perform remotely• Responsible for all accounting responsibilities including Accounts Payable, Accounts receivable and bookkeeping• Responsible for supervision of all office tasks, including training and employee development • Responsible for customer relations• Part of the management team and management decisions• Development and maintenance of numerous reporting spreadsheets, documents, letters, policies, and organizational charts• Administrative duties Show less

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  Toal, Griffith + Ragula, LLC

  Feb 2016 - Jul 2017

  Human Resources Manager

  • Increased employee retention by 60%.• Developed all HR policies and procedures so that I could produce the first employee handbook.• Researched new benefit providers and successfully re-negotiated with the incumbent provider to get rates better suited towards the non-profit company's economic needs and to increase employee benefits.• Administer and coordinate most functions in the Human Resources Office with emphasis on HR/Payroll workflow, payroll-related data entry, new hire set-up, and administrative support. • Perform a variety of HR & Payroll functions, projects, and administrative duties for the Human Resources Office.• Maintain the confidentiality of Human Resources and Payroll records and information, including employee personal information, when performing the following duties:• Coordinate, maintain, and generate Human Resources-related files and records (personnel files, search files).• Process HR documents such as new hire documents; check Human Resources authorization documents; ensure timely completion of I-9 documents.• Accurately track and process HR documents; follow up as needed.• Forward resumes received for open positions to the appropriate manager in a timely manner (either electronically or hard copy). Maintain search documentation for search files.• Input HR information accurately into the ADP, and other HRIS systems/databases as applicable.* Answer phone and respond to inquiries; direct calls to appropriate individuals; take and relay messages• Training assistance for electronic timesheet implementation• Processing Payroll and employee benefits• Perform other duties or special projects as required or assigned.• Assist with auditing of various payroll data entry (adjunct contracts, medical/dental deductions, timesheets).• Sick Leave & Vacation -- mid-year eligibility notification and monthly maintenance.• Assist with ensuring compliance with federal/state payroll regulations. Show less

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  Anne Arundel Workforce Development Corp.

  Nov 2017 - Jun 2024

  • Worked with clients to find careers in multiple disciplines and at multiple levels in their careers• Developed training pipelines for various Hospitality careers• Worked with Career Coaches to ensure candidate job readiness in multiple departments • Set up the restaurant collaborative during the COVID pandemic. • Coordinated the Hotel collaborative• Developed and ran the restaurant apprenticeship with the National Restaurant Association and the Restaurant Association of Maryland Show less

  • Job Developer

    Jun 2021 - Jun 2024

  • Hospitality industry Talent Consultant

    Jan 2020 - Jun 2021

  • Talent Consultant

    Nov 2017 - Jan 2020
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  Virginia Commonwealth University

  Jun 2024 - now

  Human Resources Generalist