Gary GAMBIER

Experience

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  Orange Business Services

  Sept 2006 - Sept 2008

  Quality assistant

  South East of France area (France)Telecommunications solutions - Worldwide company - 22,000 employees - Turnover: 7,500M €Responsible for process improvements and customer satisfaction• Animation of the customers satisfaction improvement and realization of specific actions for high turnover customers• Control of process performance and setting up of correctives actions (PDCA method)• Giving training on quality to the process owners and Key Accounts Managers• Analysis of lost market shares in relation with customers’ historic• Internal audit controls Show less

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  Any Boutique

  Jan 2007 - Jun 2007

  Consultant Junior

  (poste occupé 6 mois dans le cadre de la formation à Euromed Management)1er distributeur de la marque Lise Charmel dans le Var • Élaboration et mise en place d'une stratégie de rajeunissement de l'image de la boutique• Organisation d'une opération de fidélisation de la clientèle

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  NTT

  Dec 2008 - Jul 2010

  Customer Relationship Manager - Strategic Accounts

  Headquarters - ParisRemote collaboration solutions (SaaS) - Worldwide company - 1,000 employees - Turnover: 160M €Responsible for a portfolio of 20 strategic accounts, generating an annual turnover of 1.76 million Euros (Altran, BNP Paribas, Crédit Agricole, HSBC, KPMG, L'Oréal, La Poste, PPR, Publicis, Sanofi Pasteur, SNCF, Total, Veolia, Vinci...)• Responsible for customer satisfaction• Construction and development of relationships with prospects, development of new accounts (project management)• Development of existing accounts: identifying new users or needs, new subsidiaries... • Monitoring overall consumption and implementation of actions in order to increase consumption (organization of mass communications such as webinars)• Giving training to prospects and users• Organisation of meetings for all sales people in order to set up processes• Winning the majority of business challenges Show less

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  TransPerfect Translations

  Aug 2010 - Aug 2012

  Account Executive

  Geneva officeLanguage and business solutions - Worldwide company - 2,000 employees - Turnover: $300MResponsible for creating leads and managing clients for the legal market, as well as key accounts (P&G, Monsanto, Shire, Anteis, Tamoil, Audemars Piguet...)• Prospecting (mailers, phoning, development of existing customers - 75% of my turnover was from new customers)• Development of existing accounts (+ 20% over a year)• Development and monitoring of customer relations on all stages of a translation project• Identifying customer needs' and drafting of commercial offers• Project Management (working with people from internal production centres: mainly London, New York, and Hong Kong)• Customer care (monitoring customer satisfaction through surveys, special relationships with key customers)• Responsible for administrative tasks for the Geneva office (client payment tracking, invoice processing, supplier relationships, reporting on performance and development) Show less

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  Bechtle

  Sept 2012 - Nov 2012

  Sales consultant

  Plan-les-Ouates, GenevaSME specialised in business mobility – Swiss company – 17 employees3 month mission : Strategic advice for the launch of an interactive e-catalogue on iPad (SaaS). Key targets: luxury industry• Creation of marketing and sales strategy (market analysis, listing of potential clients, development of partnerships, pricing, creating newsletter, project management for the website and booklet) • Approaching potential clients• First appointments with prospects, development of an appropriate sales pitch• Writing firsts business proposals• Handover to the sales team Show less

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  CeRFI SA

  Jan 2013 - Mar 2018

  Account Executive

  Sales and marketing manager for SaaS applications - developing a new geographical market.Responsible for lead generation and client development of all services offered: IT support, e-learning, training courses, Microsoft services.• Prospecting (75% of the turnover with new customers) and development of existing accounts (+20% per year)• Writing and managing responses to calls for tender• Sales representation at trade fairs and events • Responsible for customer satisfaction

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  Ilem Group

  Sept 2019 - Apr 2022

  Account Executive / Customer Success Manager

  Responsible for lead generation and client development of all services offered: cloud, infrastructure, backup and security, business applications, collaborative tools, outsourcing, third-party application maintenance, Microsoft services.• Prospecting and development of acquiered accounts • Writing and managing responses to calls for tender, most of them successfully• Project management for the majority of services provided• Responsible for customer satisfaction

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  Inext consulting

  Jan 2021 - Apr 2022

  Account Executive

  Responsible for lead generation and customer development of the "inext" Business Unit: business applications; Microsoft collaborative tools (SharePoint, Teams, Power Platform, workflows, Microsoft 365).• Prospecting and development of existing and acquiered accounts • Responsible for a team of consultants working on projects• Writing and managing responses to calls for tender, most of them successfully• Project management for the majority of services provided• Responsible for customer satisfaction Show less

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  Swisscom

  Jul 2022 - now

  Customer Service Manager / Key Accounts