Brad Batman

Experience

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  MedicaLogic

  Jan 1998 - Sept 2001

  Senior Support Engineer

  Senior member of the Centricity EMR support staff responsible for troubleshooting critical database issues, application bugs, and HL7 interface problems. Worked with engineering in a dynamic fashion to help resolve cases in a timely manner.► Trained new hires on databases, EMR application, and HL7 interfaces► Provided 2nd level support to front line engineers► Installed and maintained Oracle database servers for customers► Responsible for complex Oracle database recoveries in catastrophic failures Show less

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  Arizona Medical Clinic

  Sept 2001 - Aug 2005

  Database Administrator

  Responsible for ensuring 24x7 access to the Centricity EMR system throughout 5 locations. Worked closely with the CIO on all aspects of the IT dept that included working with other departments along with training new employees. ► Successfully upgraded Centricity EMR through two version updates (5.5 & 5.6)► Helped design a state of the art data center at a remote office location► Maintained all HL7 interfaces that integrated into Centricity EMR► Created a Centricity EMR standby server to protect data for disaster recovery purposes► Supported CIO in balancing a 1 million dollar IT budget► Installed and implemented an Enterprise Biscom Fax Server solution that integrated with Centricity EMR Show less

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  GE HealthCare

  Sept 2005 - Dec 2018

  Senior Services Engineer

  Senior member of the ITPS installation team that performed EMR upgrades, migrations, database merges, data divorces, and consulting opportunities both remote and onsite. Assisted Engineering, Pre-sales, Project Management, and Support when called upon from GE leadership. Managed projects directly related to customer engagements.► Resident expert in EMR, Oracle, VMware, Microsoft, and Citrix technologies► 100% success rate in over 300 upgrades performed► Provided assistance to Pre-sales helping customers design and architect their system build out► Collaborated with Engineering on providing performance and bug fixes► Part of a review team that analyzed documentation prior to general release► Trained customers on installing and maintaining their EMR system in a production environment► Supplied technical expertise and guidance to ITPS team members including mentoring new employees Show less

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  Intelligent Systems Services / Storcium

  Jan 2019 - Aug 2021

  Senior Solutions Architect

  Provided high-availability and resilience to healthcare practices, ensuring the uninterrupted delivery of critical IT services that support patient care and operational efficiency.► Engaged in Pre-sales opportunities► Installed/configured Oracle Dataguard► Provided backup/restore services using Acronis & Nakivo software► Lead the team in AthenaFlow upgrades/migrations► Assisted with implementing Proxmox/Ceph in client data centers

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  True North ITG Inc

  Aug 2021 - now

  HCIT Engineering Team Lead

  As a manager of the HCIT Engineering team at a fast paced MSP, I am responsible for overseeing a team of skilled professionals, delivering innovative and reliable healthcare technology solutions to our clients.► Train/mentor Engineering, Managed Services & NOC Teams► Strategic planning with various Healthcare platforms► Provide technology direction & EHR best practices► Onboard customers into Azure or True North's private hosting platform► Install/Upgrade/Migrate Athena EHR Software► Manage SQL and Oracle databases, ensuring their optimal performance, security, and scalability Show less