Luke Smith

Experience

• 

  Rolls-Royce

  Jul 2006 - Jun 2007

  Quality Assurance (Industrial Placement)
• 

  Aston Villa Football Club

  Sept 2008 - Sept 2016

  Responsible for delivering projects, marketing plans and key rights to official partners of AVFC with a combined value of over £8 million including Intuit QuickBooks, Under Armour, FIAT, Heineken, bet365, Resorts World, Mondogoal, Acorns Children's Hospice and Seatwave. Acting as the central point of contact for each partnership and allocating resource to manage partner requests.Duties: • Managing the digital media, marketing, brand, PR, ticketing, venue and hospitality sales• Devising unique strategy & marketing plans for each client, executing and reporting on results• Managing a wide range of stakeholders and ensuring contractual rights were fulfilled• Leading regular meetings with sales reps and updating on current activity and renewals • Supporting the on boarding of new business and providing input on sponsorship rights • Managing the partnership elements of hospitality, match sponsorships and advertising • Marketing specific campaigns including database access and social media posts• Managing the Acorns Day project (charity match day) in which AVFC raised in excess of £100,000 which remains a club record• Leading the ‘Tickets for Schools’ project. It went from a trial scheme of 20 schools to 130 within the space of 12 months Show less

  • Partnership Services Manager

    Jul 2015 - Sept 2016

  • Partnership Services Executive

    Apr 2013 - Jul 2015

  • Senior Consumer Sales Representative

    Nov 2011 - Apr 2013

  • Consumer Sales Representative

    Sept 2008 - Nov 2011
• 

  Marshall Hackett Contractors Limited

  Aug 2016 - Aug 2023

  Director

  Provide business support, account management and project management skills to businesses

• 

  Lloyds Banking Group

  Sept 2016 - now

  Responsible for the Operational Management of the Lending Servicing team for CommercialBanking and Business Banking clients.Duties & Achievements• Building a new Lending Servicing team based in Birmingham during the CV19 pandemic• Fulfilling all government backed Lending schemes with limited processes and resource• Key partner with SME and BB stakeholders to ensure performance, processes and risks are reviewed• Building out a risk forum, performance forum, people agendas and a communications strategy• Introducing automation solutions to drive capacity, enabling the team to focus on complex activity• Managing activity with internal and external auditors to ensure our controls are effective• Driven colleague engagement gaining a positive overall result of 93%, 29 points above Group at 64%• Achieving Operational Excellence Silver award in 2021, on course for Gold in 2022• Reorganising how the team manage workflow using PEGA Show less Responsible for the partnering of Client Service Delivery (CSD) with Business Services.Duties & Achievements• Managing the Gender F+ and Inclusion and Diversity presentations for CB Delivery ExCo• Managing the OD Coefficient and Spans and Layers for the CB COO• Organising UK-wide property relocations and reorganisations within specific sites• Presented on Direct and Indirect costs, headcount, and comms support for Operating Committees• Managed restructures and reorganisations Show less Responsible for leading all Business Support functions for Trade Services including providingexecutive support for the Head of Trade with high value add activities.Duties & Achievements• Acting as a trusted advisor highlighting upcoming issues for discussion and resolution• Building the colleague engagement infrastructure to react to survey feedback• Assisting the Head of Trade to prepare for meetings including reviewing packs and actions• Supporting the strategic planning for Trade Services• Producing reports on business strategy, plans and monthly performance against objectives• Delivering Trade Services Town Halls, communications activities, cascades and events• Supporting the drive and delivery of the people strategy including performance management• Supporting the integration of two business areas Show less

  • Director - Corporate Lending, Lending Operations

    May 2024 - now

  • Senior Manager Client Servicing & Operations, Lloyds Bank Corporate Markets

    Mar 2022 - now

  • Lending Operations Manager, Markets & Lending Delivery

    Mar 2020 - Mar 2022

  • Business Partnering Manager, Business Services

    Oct 2018 - Mar 2020

  • Business Planning & Performance Manager, Markets Operations and Trade Services

    Jul 2017 - Oct 2018

  • Business Support Manager, Trade Services

    Sept 2016 - Jul 2017