Isaac Goh

Experience

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  SATS Ltd.

  May 2015 - Feb 2018

  Gate Services Agent (Singapore Airlines Group Operations)

  • Assist arrival & departure passengers during embarkation & disembarkation• Embody the Changi DNA of a Personalized, Stress-Free and Positively Surprising• Communication with passengers from diverse cultures & backgrounds• Awarded the Changi Service Star for consistency in excellent service

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  Changi Airport Group

  Mar 2017 - Aug 2017

  Quality Service Management

  • Crafted & proposed new service blueprints for different touchpoints at the airport• Utilized data to analyse passenger complaints to identify service shortfalls• Conducted audits, observation & surveys on implemented SOPs & verbatims• Planned and organized internal training & appreciation events for airport staff• Sourced and procured vendors for airport-run service improvement initiatives

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  Singapore Armed Forces (SAF)

  Mar 2018 - Mar 2020

  Section 2IC

  • Led a section of 7 men as Section IC to win Best Section award during Rotation 2.• Executed strategy & commands outfield• Liaison & spokesperson between commanders and men• Understand the motivations of men from diverse socio-economic backgrounds• Inspired every man to do saikang together. • Brought together the section and bridged major differences to successful missions at full strength

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  Ministry of Health (Singapore)

  Mar 2020 - Aug 2020

  Contact Tracer

  • Extended NS contract when called upon by the nation in its efforts against COVID• Lead a team of 5 tracers liaising with health officers & dormitories on ground• Drew up activity maps for COVID+ patients• Linked up government resources, grants & supports for patients in isolation• Handled challenging calls while maintaining professionalism, patience & empathy

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  Global Premium Hotels Ltd (GPHL)

  Jul 2022 - Sept 2022

  Front Desk Executive

  • Commended by Revenue Manager for achieving Top Average Weekly Revenue in Aug 2022• Reached Top Revenue Tier for Jul & Aug 2022. • Created action plans and improved guest satisfaction by 10% in Aug 22• Communicated across hotel departments efficiently ensuring guest satisfaction• Negotiated multiple alternatives & arrangements to secure and maximise revenue• Maintain tact & professionalism in dealing with guests of diverse demographics

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  Architects Of Life

  Oct 2022 - Jun 2024

  Manager (Projects, Programs, Partnerships)

  When I joined Architects of Life (AOL), I was driven by the vision of transforming lives and creating social impact. My work spanned across operations, customer experience, and community engagement, where I contributed to scaling the organization and building bridges of understanding between the public and ex-offenders.Key Achievements:- Revamped sales processes: Redesigned and automated workflows, increasing client inquiries by 3x and improving the SkillsFuture claims process by 10x, significantly reducing client onboarding time.- Enhanced customer service: Developed SOPs for service delivery and recovery, including service scripts and verbatims, ensuring a 5-star feedback rating throughout my tenure and winning back lapsed clients.- Standardized frameworks: Created service provision and recovery frameworks, delivering consistent, high-quality customer experiences across all touchpoints.Key Projects & Initiatives:1) YouTube Livestreams: Conceptualized and executed 4 livestreams, where ex-offenders shared transformative stories, attracting 2,000 viewers and fostering empathy and public awareness.2) HIIT & Run: Designed a fitness-sharing program where ex-offenders shared their stories of discipline and resilience, creating measurable triple-bottom-line impacts and reshaping public perceptions.3) Human Library Project: Partnered with the National Council Against Drug Abuse to create opportunities for the public to engage with individuals who shared authentic journeys, breaking stigmas and fostering understanding.4) Volunteer Management: Inspired & increased volunteer recruitment through our courses by 30x to support AOL’s programs.5) Triad Trails: Negotiated a partnership with a major hotel chain, doubling program revenue by offering the tour to in-house guests.6) Designed training courses and SOPs to onboard and empower team members, ensuring operational consistency and alignment with AOL’s mission. Show less

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  As We Move

  Jun 2024 - now

  Co-Founder

  As We Move is a social gym on a mission to turn everyday individuals into extraordinary versions of themselves. We offer a wide range of fitness programs, from yoga and Pilates to acroyoga and strength training, alongside corporate programs, free wellness talks, team-building sessions, and tuina & sports massage for recovery.Beyond fitness, we’re passionate about giving back—whether it’s partnering for social causes, organizing fundraisers, or building a supportive community. At As We Move, fitness is more than movement; it’s about connection, growth, and making a difference.Let’s move, grow, and create something extraordinary together. Show less

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  The Ninja Lab

  Nov 2024 - now

  Co-Founder

  At The Ninja Lab, we believe fitness should feel like an adventure—not a chore. Through the Ninja Way, we’ve created a gamified path that transforms your training into a journey of discovery and growth. Whether you’re conquering Spartan races, mastering obstacle courses, or taking on Ninja Warrior challenges, every step unlocks new skills, strength, and confidence.Located at 277 New Bridge Road, The Ninja Lab is Singapore's ultimate urban playground for fitness enthusiasts and adventure seekers. Spanning a dynamic 2,400 square feet, our facility offers a unique “Train, Play, Overcome, and Connect” experience designed to inspire individuals of all levels to embrace the ninja way.The Ninja Lab features a range of exciting obstacle courses, climbing rigs, calisthenics zones, and functional training spaces tailored for both beginners and seasoned athletes. Whether you're working towards mastering your first pull-up, tackling Spartan or OCR challenges, or perfecting advanced ninja skills, there's something here for everyone.More than just a gym, The Ninja Lab is a community hub, bringing together individuals passionate about movement, growth, and collaboration. Join us for classes, workshops, and events as we create a space where fitness meets fun and everyone is empowered to push past their limits.Ready to unleash your inner ninja? Your adventure begins at The Ninja Lab.Our approach is rooted in calisthenics, the ultimate foundation for movement. It’s not just about building physical strength—it’s about learning control, discipline, and how to push past your limits. Before you overcome walls, rings, or ropes, you’ll first overcome self-doubt and uncover your potential. Show less