Muhammad Taha Khan

Experience

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  PIE Net Global (Pvt) Ltd

  Oct 1997 - Feb 1999

  Manager Customer Services

  Responsibilities included, managing the entire Customer Support Executive staff of 10 people. Hiring customer services executives, Training of the newly hired staff, customer handling accounts receivable and payable, accounts maintenance, cash handling.

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  Netsol CONNECT (Pvt) Ltd

  Nov 2000 - Dec 2002

  Leading the team of four technical people in Netsol CONNECT Pvt. Ltd. Roles amd responsibility includes Monitoring and troubleshooting different hardware and software problems which includes servers and working stations, Cisco routers and switches. Management of Local Area Network with different network segments and Domains Monitoring of different internet links which includes backbone connectivity with PTCL and other client queries. Restriction of clients bandwadth in times of unnecessary utilization of bandwidth. Designing and implementaion of physical layout of entire Local Area Network and spreading Local Area Networks upon different Topologies Intallation of Active Directories, DNS server and creation of users with different policies and permission. Installation and configuration of different proxy clients including ISA (Internet and Security acceleration) Server Show less

  • NOC Engineer and Lan Administrator

    May 2001 - Dec 2002

  • Manager Customer Services and Corporate Sales Engineer

    Nov 2000 - Apr 2001
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  AMZ Technologies

  Aug 2003 - Oct 2006

  E-Securities Technology Consultant

  To successfully manage projects as they are assigned with review of success based upon budgetary impact, successful deadline achievement, successful achievement of customer satisfaction and ability to keep reporting data current and accurate as it applies to the project. To maintain a working knowledge of information security products and services To achieve clients satisfaction as a result of zero clients complain, timely deliverables, and add on business opportunities. Participate in the implementation of client solution as well as technical consulting engagements Provides guidance and inputs in terms of the suitable hardware required. Conducting onsite deployment of different security based hardware To develop production goals and other performance objectives, monitoring production and ensure progress reports for upper management. To plan, organize and manage a customer service operation supporting clients using different services like wireless, ISDN, dialups, IVS etc. To create vacancy requests, interviewing and hiring for open positions, maintains professional and technical knowledge. Managing Customer Service & technical corporate support department. Show less

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  Mobilink

  Sept 2007 - Aug 2018

  Corporate Account Manager

  Maintaining a healthy business to business relationship with high revenue generating customers. Lead generation for bringing new business on board and follow-ups for revenue growth either by personal reference or cold call. Managing a portfolio corporate companies. Arranging frequent presentation and equipping them with new products, promotions and network expansion. Relationship building and rapport development with the senior level executives to ensure good quality services leading to revenue growth.Ability to work unsupervisedCustomer satisfaction-focused attitude, Escalate service issues that cannot be completed within agreed service levels Show less

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  Transworld

  Aug 2018 - Oct 2024

  Deputy Manager Sales & Operations

  . Assisting General Manager Sales & Operations in day to day sales operations and customer visits, proposal submission & Costing of the required solution . Extending support to sales team for aligning customer visit and handling Critical Accounts . Projection of Revenue growth from existing customer and prospects. . Assisting sales team on day to day operational activity and close of business deals . Development and strategizing future growth by forecasting upgrades & new sales . Maintaining customer relationship at C-Level for retention and growth of the account . Maintaining customer payment cycle to perform timely recoveries . Close coordination with finance teams to initiate monthly invoices on timely basis for smooth recoveries. . Designing of Solution for Large/complex accounts by taking Engineering and Technical on board for desired preposition Show less

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  Zong CMPak Ltd

  Aug 2021 - now

  Manager Key Accounts

  A B2B/ IT professional with over 18 years of diversify industry experience of ISP and Telecom Have an extensive exposure in GSM, Fiber Optics, IoT, Corporate Customer Care, Project Management, Customer Retension and Corporate Sales.