Robert Ordelheide

Experience

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  PetSmart

  Jun 2003 - Sept 2005

  Customer Service Representative

  First employed position during, and immediately after high school. Developed basic skills in customer service, merchandising, animal care, and working in a teamwork intensive environment.

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  Fifth Third Bank

  Sept 2005 - Jul 2007

  Customer Service Representative

  Further developed customer relations skills working in community bank branch. Responsibilities included addressing customer queries, handling banking transactions, selling banking products and referring clients on to relevant in-house specialists.

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  Exclusive Books

  Feb 2009 - Apr 2016

  • Developed a business-to-business sales strategy for the organization’s e-commerce platform which focused on key account management, upselling, capturing new clients, and streamlining our supply chain. • Engaged with customers to effectively build rapport and lasting relationships. • Boosted sales by conferring with customers to evaluate gift, award, and other book requirements and recommend best-fit company offerings. • Increased the existing corporate sales by 65% in the first 12 months in this role by offering consultation on products and services and applying customer service and upselling techniques. Show less

  • Sales Executive for Corporate Sales

    Sept 2012 - Apr 2016

  • Bookseller

    Feb 2009 - Sept 2012
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  Hancock County

  Jan 2017 - Jan 2017

  Intern - Hancock County Area Planning Commission

  • Participated in a voluntary one-month (approx. 70 hours) internship with the county planning commission office. • Helped with office tasks including taking messages, scanning documents, and answering phone inquiries. • Assisted with a zoning map update project. • Assisted with research for, and with drafting a new sign ordinance amendment.

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  Western Cape Government

  Feb 2018 - Feb 2019

  Graduate Intern - Spatial Planning Directorate

  • Assisted the Chief Spatial Planner in reviewing and updating the spatial development frameworks [SDFs] for four of the provinces under-resources municipalities.• Provided comprehensive research assistance and support when designing and writing planning and policy documents. • Prepare, revise, and read technical drawings and maps made in ArcGIS for use in spatial plans and other policy documents. • Participated in a zoning-scheme harmonization project which assisted two municipalities in transitioning from old-order land use regulation to a new standard draft zoning scheme by-law.• Carried out day-day-day duties accurately and efficiently. • Proved successful working within tight deadlines and a fast-paced atmosphere. Show less

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  Christchurch City Council

  Mar 2019 - Nov 2021

  Planner 2 - Resource Consents Unit

  • Write technical reports which assess development and land use proposals against City Planning documents, case law, and statute; and then make well-considered recommendations for notification and/or approval.• Obtain input from, and provide guidance and direction to, technical experts and other stakeholders [i.e., traffic engineers, planning engineers, urban designers, heritage experts, arborists, Maori cultural advisors, etc.] involved in the assessment and reporting of land use applications. • Provide planning advice to applicants, members of the public, staff in other departments, community boards, and elected officials on matters relating to the Christchurch District Plan, the Resource Management Act 1991, relevant case law, and the resource consent process; all with the view of enabling an integrated approach to customer service and effective achievement of performance goals.• Organize, facilitate, and attend meetings, panels, and hearings on matters relating to current and future land-use applications. • Translate complex technical planning and engineering information into intuitive clear advice and guidance. • Effective time recording to ensure recovery of costs in SAP Payroll software. • Produce highly accurate internal and external letters and memoranda. • Maintain accurate record filing to ensure optimal document organization and management. Show less

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  City of Surrey

  Nov 2021 - now

  • Planner 2 - Development Planning

    Jul 2024 - now

  • Planner 1 - Development Planning

    Nov 2021 - Jul 2024