Lorna Buckley

Experience

• 

  IKEA

  Jul 2018 - Dec 2018

  Responsible for monitoring Ikea Canada regional social media project. Advising on local content, working alongside media agencies. Helping on campaign shoots, pre-production work and safeguarding the brand. Assistant on the production of the 'The Lamp' TV advertisement.

  • Sales co-worker

    Sept 2015 - Dec 2018

  • Marketing Intern

    Jul 2018 - Jul 2018
• 

  Expedia Group

  Jan 2019 - Jul 2019

  Market Associate

  Responsible for analysing data specific to each market, optimising content, rate and availability on the EG site to increase customer conversion while establishing relationships with over 500 hotel partners.

• 

  Euro Car Parks

  Oct 2019 - Apr 2020

  Patrol Officer
• 

  Wix

  Jun 2020 - Apr 2023

  • Team Leader

    Feb 2022 - Apr 2023

  • Premium & Policy Specialist

    Nov 2021 - Feb 2022

  • Customer Care Expert

    Jun 2020 - Nov 2021
• 

  Gradguide

  Oct 2021 - Apr 2023

  Mentor

  Responsible for supporting and advising recent graduates looking to fast track their way to a career in the technology sector. Offering 1-2-1 mentorship and bridging the employment gap between college and the fastest growing companies in the world.

• 

  Citi

  Jul 2023 - now

  Leading a team of direct reports to deliver exceptional performance in multiple languages. Primary accountable for addressing senior escalations. Provided team support, guidance and coaching to reach efficient case resolution for the world's top companies. Responsible for aligning teams with global initiatives and ensuring efficiency. Recruiting exceptional talent to drive business success. With a data-driven approach and a passion for building dynamic teams. Ensuring compliance across the team, through training and updating processes. Identifying process improvements and implementing change through employee training. Show less

  • Cluster Leader

    Apr 2024 - now

  • Digital Client Support Team Leader

    Jul 2023 - May 2024