Lorna Buckley

Lorna Buckley

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location of Lorna BuckleyDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Cluster Leader at Citi Bank. Broad leadership competence across people management, customer satisfaction and personal development.

  • Education

    • Technological University Dublin

      2016 - 2020
      Bachelor of Science - BS Tourism marketing

      Activities and Societies: Dublin Institute of Technology Volunteering Society. A four-year honours degree in the cognate discipline of marketing applied to national and international tourism sectors. Subjects covered include Spanish, Accounting, Data Analysis, Management, HR, eTourism, Applied Communications and Tourism Law.

  • Experience

    • IKEA

      Jul 2018 - Dec 2018

      Responsible for monitoring Ikea Canada regional social media project. Advising on local content, working alongside media agencies. Helping on campaign shoots, pre-production work and safeguarding the brand. Assistant on the production of the 'The Lamp' TV advertisement.

      • Sales co-worker

        Sept 2015 - Dec 2018
      • Marketing Intern

        Jul 2018 - Jul 2018
    • Expedia Group

      Jan 2019 - Jul 2019
      Market Associate

      Responsible for analysing data specific to each market, optimising content, rate and availability on the EG site to increase customer conversion while establishing relationships with over 500 hotel partners.

    • Euro Car Parks

      Oct 2019 - Apr 2020
      Patrol Officer
    • Wix

      Jun 2020 - Apr 2023
      • Team Leader

        Feb 2022 - Apr 2023
      • Premium & Policy Specialist

        Nov 2021 - Feb 2022
      • Customer Care Expert

        Jun 2020 - Nov 2021
    • Gradguide

      Oct 2021 - Apr 2023
      Mentor

      Responsible for supporting and advising recent graduates looking to fast track their way to a career in the technology sector. Offering 1-2-1 mentorship and bridging the employment gap between college and the fastest growing companies in the world.

    • Citi

      Jul 2023 - now

      Leading a team of direct reports to deliver exceptional performance in multiple languages. Primary accountable for addressing senior escalations. Provided team support, guidance and coaching to reach efficient case resolution for the world's top companies. Responsible for aligning teams with global initiatives and ensuring efficiency. Recruiting exceptional talent to drive business success. With a data-driven approach and a passion for building dynamic teams. Ensuring compliance across the team, through training and updating processes. Identifying process improvements and implementing change through employee training. Show less

      • Cluster Leader

        Apr 2024 - now
      • Digital Client Support Team Leader

        Jul 2023 - May 2024
  • Licenses & Certifications

    • Student Excellence Award

      Technological University Dublin
      Nov 2019
    • Student Excellence Award

      MHL Hotel Collection
      Jan 2018
    • Students learning with communities 2018

      Technological University Dublin
      Apr 2018
      View certificate certificate
    • First Aid

      Order of Malta
      Jun 2025
    • Student Excellence Award

      Technological University Dublin
      Nov 2017
    • First class Honours Bsc Hons Tourism Marketing

      Technological University Dublin
      Jun 2020