Apoorva Sharma

Experience

• 

  Airbnb

  May 2019 - Dec 2022

  Audits- Chargeback queue, chargeback Categorisation, Pro- suspended state, Payout queue, Payout not received, Unauthorised transaction, Dispute resolution QueueTeam Management- Taskus, TTEC, Wipro AML, Sanctions, EDD, CDD, PEP/SIP, Investigations.Investigation and filing of Payment fraud activities related to Money Laundering,Terrorist financing, Human/Drug trafficking, Sex work, child exploitation. If a paymentis made through accounts which includes above activities, a SAR (suspicious activityreport) is flied to their related payment entity, i.e FinCen, Luxembourg, NCA Handling the most complex and escalated issues in partnership with leadership andrelevant stakeholders.-Collaborate within project groups when necessary.Answering questions, providing feedback (Training, Quality, Policy, etc asappropriate).Support ambassador working on tickets generated by airbnb users. Assisting on callsfor booking/cancelling or resolutions related issues.

  • Quality Insight analyst- Payment compliance|Payment Risk Operations

    Dec 2021 - Dec 2022

  • Payment Compliance Analyst

    Sept 2020 - Jan 2022

  • Consumer Education Specialist

    May 2019 - Sept 2020
• 

  Navan

  Apr 2023 - now

  Senior Fraud Analyst

  As a senior fraud analyst, my primary responsibility is to identify and prevent fraudulent activities within the organization or for clients. I analyze data, transactions, and patterns to detect suspicious behaviour and assess potential risks. I collaborate with cross-functional teams to implement fraud prevention strategies, help to develop tools and models, and monitor transactions in real-time to mitigate risks. My expertise helps protect the company's assets and maintain trust with customers by ensuring a secure environment. Show less