Kiran Singh

Experience

• 

  Etech Global Services

  Dec 2016 - Dec 2017

  Business Analyst

  As a Business Analyst, I was working with Medallia's hospitality clients on implementation of their guest feedback management program.

• 

  Etech Global Services

  Mar 2019 - Jan 2022

  Senior Business Analyst

  As a Senior Business Analyst I got to work with Medallia's APAC team and executives client stakeholders. I lead various implementations and servicing accounts in a variety of industries. With additional responsibilities of mentoring new team members on the Medallia's SAAS based platform.

• 

  Medallia

  Dec 2021 - now

  As a Program Manager, my responsibilities mainly focus on overseeing project timelines, quality and optimising performance of projects, and co-ordinating cross project initiatives. In collaboration with clients, I plan and design the program that aligns with the business objectives to enhance their customer experience by understanding their requirements.Additionally, I serve as a Techincal Manger, working closely with project team members to ensure successful development of programs that meet client's expectations. Show less As a Senior Consultant, I specialise in working with multi-dimensional clients from the APAC region, helping them to improve their customer experience by gaining a deep understanding of their business model, requirements, and scope. I have extensive experience in managing CX programs for multimarket clients and collaborating with both central and local teams to gather insights and provide solutions that are tailored to their unique needs.My approach is to design, develop, plan, and execute strategic program roadmaps that deliver optimum value and align with my clients' business goals. I work closely with my team members to ensure that the implementation of these solutions is successful, and that our clients are satisfied with the results. Show less

  • Program Manager

    Sept 2023 - now

  • Senior Consultant

    Dec 2021 - Aug 2023