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Mayank Bansal

Mayank Bansal

Network Operations Center Engineer

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location of Mayank BansalNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Consultant at HCL Tech, Ex-Ericsson, ITIL (Foundation & Intermediate), Prince 2 Practitioner, ITSM, Incident Management

  • Education

    • Sikkim Manipal University - Distance Education

      2010 - 2012
      Master of Business Administration - MBA Operations Management A

    • Guru Gobind Singh Indraprastha University

      2005 - 2009
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering A

  • Experience

    • Cadtech Consultants PrivateLimited.,Kalkaji, New Delhi.

      Jan 2010 - Jun 2010
      Network Operations Center Engineer

      Worked as a NOC engineer handling 2G RAN and Prepaid charging of Bharti Airtel for Ericsson India Pvt Ltd.

    • Ericsson

      Jun 2010 - Sept 2022

      Owns all major incidents and drives them to resolution. Handling incident bridges, handle escalations, RCA preparation, performance analysis for Bharti Airtel India. Managing L2 support and troubleshooting activities for prepaid charging network of Bharti Airtel India. Troubleshooting and incident resolution of Ericsson prepaid charging servers/Intelligent network on the application as well as OS level. Carrying out config changes, administration, preventive maintenance, bug fixes, performing acceptance testing of newly deployed servers. Shift Manager for the NOC, managing 3G & 4G network of Sprint (United States) Worked for Sprint (United States) - 3G & 4G network management in RAN & Core domains.

      • Incident Management Lead

        Feb 2018 - Sept 2022

      • Team Lead - L2 Support

        Apr 2016 - Feb 2018

      • Senior Engineer - L2 support

        Aug 2014 - Apr 2016

      • Shift Manager Network Operations Center

        Feb 2013 - Aug 2014

      • Team Lead Network Operations Center

        Jun 2010 - Feb 2013

    • HCLTech

      Oct 2022 - now
      Consultant - Cross Functional Services Lead

  • Licenses & Certifications

    • IT Information Library Foundations Certification (ITIL) - v4

      PeopleCert
      Aug 2019

    • ITIL Intermediate - Service Operation

      APMG International
      Oct 2015

    • Ericsson Certified Associate (ETCP) - Charging and Billing in One

      Ericsson
      Jul 2014

    • Ericsson Certified Associate (ETCP) - Radio Network Optimization

      Ericsson
      May 2015

    • PRINCE2® Practitioner Certification

      APMG International
      Apr 2016

    • PRINCE2® Foundation Certification

      APMG International
      Apr 2016

    • BUGS certified Senior Engineer

      Ericsson
      Jul 2015

    • IT Information Library Foundations Certification (ITIL) - v3

      APMG International
      May 2014

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco Networking Academy
      Dec 2012

    • Ericsson Certified Associate (ETCP) - IP technology

      Ericsson
      Nov 2013

  • Honors & Awards

    • Awarded to Mayank Bansal
      Corona Warrior Award Mr. Jayajit Jena, NOC Manager, Ericsson Aug 2021
    • Awarded to Mayank Bansal
      BMAS Act to Win - Customer Focus Mr. Vivek Agrawal, Head IM & Automated Operations, Ericsson Mar 2021
    • Awarded to Mayank Bansal
      Extra Mile Efforts Award Mr. Vivek Agrawal, Head IM & Automated Operations, Ericsson Feb 2021
    • Awarded to Mayank Bansal
      Power Award Mr. Vivek Agrawal, Head IM & Automated Operations, Ericsson Jan 2021
    • Awarded to Mayank Bansal
      Rockstar Award Mr. Naveena Basavaraju, Head Incident & Noc Management, Ericsson Dec 2020
    • Awarded to Mayank Bansal
      BMAS Act to Execute Mr. Vivek Agrawal, Head IM & Automated Operations, Ericsson Oct 2020
    • Awarded to Mayank Bansal
      10 years, Long Service Award Mr. Amitabh Ray, Managing Director, Ericsson India Jun 2020
    • Awarded to Mayank Bansal
      Power Award Mr. Naveena Basavaraju, Head Incident & NOC Management Mar 2020
    • Awarded to Mayank Bansal
      Ace Award Mr. Kapil Kaushik, Operations Manager, Ericsson Dec 2017
    • Awarded to Mayank Bansal
      Top Performer Step Up & Shine Assessment - Ericsson Mr. Abhay Vaish, Senior Vice President, Ericsson Oct 2015
    • Awarded to Mayank Bansal
      5 Years, Long Service Award Mr. Amitabh Ray, Managing Director, Ericsson India Jun 2015
    • Awarded to Mayank Bansal
      Extra Mile Efforts Award Mr. Shashi Bhusah Verma, Senior Manager, Ericsson Mar 2015
    • Awarded to Mayank Bansal
      Top performer Step Up & Shine Assessment - Ericsson Mr. Abhay Vaish - Senior Vice President, Ericsson Sep 2013
    • Awarded to Mayank Bansal
      Ericsson Key contribution award COO Ericsson North America May 2013 Awarded by Mr. Gowton Achibar (COO Ericsson RNAM) for key contribution in managed services for Sprint (United states) 3G/4G network.
    • Awarded to Mayank Bansal
      Top Team Lead - Sprint (US) Mr. Richard Flemming, Operations Manager, Ericsson Aug 2012