Danielle Lalotra (nee Caltaux)

Experience

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  AC Nielson

  Jul 2005 - May 2007

  Telemarketer

  Within this company, I had survey targets to achieve which I was consistently met or exceeded. My role required me to work on a variety of different surveys calling customers in Australia, with the aim to get them to participate in a survey taking up to 20 minutes. In order to be successful I had to be able to: 1. Build a relationship with the caller quickly 2: Enter the correct response from the respondent and not influencing the answers 3: Achieve targets set for calls and surveys 4: An extensive knowledge of the survey being discussed, along with problem and rejection solving skills. Show less

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  Provenco

  May 2007 - Jul 2008

  Telesales Consultant

  With monthly revenue targets, my main duties consisted of creating and developing new leads to convert into sales. I worked as a representative for Westpac and BNZ Bank servicing their customers and assisting them by arranging new equipment for the pending upgrades. I managed both standard and corporate accounts developing long lasting relationships resulting in repeat business. I ensured rental/purchase agreements are correct and appropriately labeled.

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  Qantas

  Nov 2008 - Apr 2011

  Senior Reservations Consultant

  I held two roles during my time at Qantas Airways please see below for each roles responsibility. Senior Reservations Consultant (From July 2008 till April 2011):- Providing information and advising staff in relation to technical issues. Delivering Coaching and training to individual Sales Consultants- Assisting with customer complaint handling and service recovery as required- Liaising with internal and external departments- Endorsing and supporting Departmental Quality Systems- Complying with Corporate and Divisional Service Standards-Complying with safety in the workplace- Manage ticketing logs- Issue paper tickets, reissue, and exchange MPD's- Fare construction, for round the worlds, manual build- Issue authorities to consultantsCustomer Service Agent: (Between November 2008 till July 2009).-Provide information and advice to customers relating to airfares, airline procedure, and airline products such as partner airline loyalty program.- Interpret and accurately calculate international/domestic fares and rules as applicable- Basic trouble shooting and handling general customer enquiries- Some outbound calls relating to managing existing bookings Show less

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  Stella Travel Services

  Apr 2011 - Mar 2014

  Ticketing consultant

  - Issue airline tickets and vouchers (VMPD and EMD) for ground arrangements accurately within the company standards.- Reissue of airline tickets in a timely manner.- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.- Calculate the profit and the ticketed tax for each booking- Source the tour code' and ticketing instructions- Provide the final QC check on the booking including applicable number of stops, flight numbers used, permitted mileages, and all other booking rules.- Quote reissues, new fares and group fares. - Invoicing - Refunds, process adm, and matching with BSP Link. Show less

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  Carlson Wagonlit Travel

  Mar 2014 - Nov 2014

  Corporate Travel Consultant

  - Booking Land and Air Travel for Domestic, Trans-Tasman and International bookings. - Delighting the traveller/travel arranger, be a trusted advisor offering informed and insightful recommendations which provide the very best travel and customer service experience.- Build rapport with the Traveller/travel arranger, provide exceptional customer service. - Galileo, Ticketing, reissue and fare support for my Auckland CWT office our International ticket desk and our General Service team based in India. - Training and upskilling my team, International ticket desk the General Service team and our support staff in Australia.- Ticketing, reissues, Fare quotes.- Actioning Queues, and email in a timely manner. Show less

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  Exotic Holidays

  Jan 2015 - Mar 2015

  Wholesale Consultant

  Selling the entire range of Exotic Holidays product including Asia, the India Sub-Continent, Greece, Turkey and parts of Eurpoe,Middle East, Croatia, Italy and Hotels worldwide to travel agents primarily from the Exotic Holidaysbrochures, website and sourced out products on ad-hoc basis. This incorporates providing quotes,processing bookings and providing documentation.This is a very small company so putting a title to me really doesn't do the role justice it's so diverse.

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  Mondo Travel

  May 2015 - Dec 2015

  Senior Travel Consultant
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  American Express Travel

  Dec 2015 - May 2016

  Senior Platinum Travel Consultant

  Responsible for adhering to company policies and procedures while providing a high level of service and knowledge to our platinum card holders. I am required to answer calls in a timely manner and reply to email with in 24hours. Provide quote, design and tailor make itineraries, issue, reissue and refund airline tickets. Booking all travel arrangements for our client and insuring service is provided to a high standard

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  Excite Holidays

  May 2016 - May 2017

  Sales and Account Manager

  I am responsible for developing and maintaining relationships with Travel agents and suppliers. Empowering travel agents by providing them with a huge portfolio of products, including over 250,000 hotels and apartments. 35000 activities and reliable transfer services. Offering them a product that is tailor made for travel agency only and providing them with the support and service required, 24/7.

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  Air France-KLM

  Jun 2017 - Aug 2017

  Account Manager

  With global aviation services

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  Helloworld NZ

  Sept 2017 - now

  Travel Broker
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  Agent24, Inc.

  Mar 2018 - Dec 2018

  Corporate Travel Agent
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  Acrossia

  Dec 2018 - Oct 2020

  Account Manager