Nicholas Peters

Experience

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  FITNESS SF

  May 2017 - Jan 2018

  Front Desk Staff

  .• Opened and closed establishment. • Answered guest questions and concerns.• Maintained inventory and stocked items as needed. • Promoted business and generated membership sales.

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  Splitsville

  Jan 2018 - Aug 2018

  Facility Mechanic

  • Maintenance of 22 bowling lanes, 2 restaurants, 3 bars, 2 kitchens, and building.• Ensured all areas of establishment are in proper working order. • Provide customer service and answer guest questions.• Handled end of day operations as well as prepared and secured establishment for next day operation.

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  Marriott Hotels

  Jan 2019 - Feb 2021

  • Provided high level of customer service to all guest using the Marriott Brilliance Standard. • Checked in and checked out guests in a high volume, fast-paced environment ensuring requests and accurately receiving of billing • Answer guest and staff phone calls in a professional manner. • Ensure all reports where ran and printed, along with end of shift closing report for all working employees per shift.• Handled inventory for the gift shop as well as product ordering. • Handled inputting of guest request using the GXP System. As well as use of Marriott Reservations System along with FSPMS. • Resolved any guest issues and complaints as manager on duty. • Monitored Hotel inventory to ensure not to over sell. Closed and opened hotel inventory based on demand. Audit to ensure all rates are correct. Train other associates on the Reservation System and FSPMS. • Oversaw Front-Desk agent’s work and assisted with operations to ensure guest satisfaction. Coached and counseled employees using proper techniques• Monitored Front Desk during Hotel Renovation. • Monitored Front Desk during Hotel Shutdown and guest relocation.• Trained in Covid-19 sanitation procedures.• Oversaw F&B along with Front Desk. Product ordering for restaurant, bar, banquets. Show less • Provided high level of customer service to all guest using the Marriott Brilliance Standard.• Checked in and checked out guests in a high volume, fast-paced environment ensuring requests, and concerns were met and handled effectively. • Answered guest and staff phone calls in a professional manner. • Took room service orders using the MICROS System. • Ensured all reports where ran and printed, along with an end of shift closing report. • Logged all incoming packages as well as stored and organized them. • Use of Marriott Reservations System along with FSPMS. • Provided guest with luggage assistance when needed Show less

  • Front Office Supervisor

    Nov 2019 - Feb 2021

  • Front Desk Agent

    Jan 2019 - Nov 2019
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  Dallas/Addison Marriott Quorum by the Galleria

  Jun 2021 - Jul 2021

  Night Audit Supervisor
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  Atrium Hospitality

  Jul 2021 - Oct 2021

  Front Office Manager
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  Infosys

  Mar 2022 - Mar 2023

  Tech Support Analyst
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  Allison Transmission

  Sept 2022 - Mar 2023

  Global Service Desk Analyst

  Global Service Desk Analyst L1 service deskBasic IT support and process of software requestTicket logging through ServiceNowHigh Volume call trafficInstalls, Updates, removed of software on company devicesRemote monitoring

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  Choctaw Nation of Oklahoma

  Mar 2023 - now

  Technical Support Engineer I

  Hospitality Operations Administration IT for 4 Hotels within Choctaw Nation.AgilysysAmbianceDormakabaCVPS3.27.23 - 01.12.24: Gaming Administration Operations IT for 11 properties within Choctaw Nation.Aristocrat AdministrationGenesis AdministrationIT Gaming Applications Administration