Rashmi Shetty

Experience

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  ICICI Prudential Life Insurance Company Limited

  Jun 2005 - Aug 2005

  Summer Intern
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  Titan Industries Limited - Tanishq

  Oct 2005 - Nov 2005

  Winter Intern
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  Valueplus & Sharma Capital Limited

  Jan 2006 - Aug 2007

  Executive

  Excecutive: Sharma Capital• Dealing with Mutual Fund specially NFOs. • Giving details of NAV & ROI on the productsRecruitment Executive - Valueplus• Dealing with BPO recruitment. Short-listing and conducting the internal interview

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  ING

  Nov 2007 - Nov 2011

  Associate - Payment (Wholesale Banking Operation)

  Overdrive Award for effectively managing the Unit & Continuous Quality Improvement (CQI) during critical situation. Team Awarded - "Centralized ECS"- CMS & Payments ICON for Q3.Team had won "Intra Unit Ops Icon Award" for outperforming in operations and cost reduction.Foreign Exchange Process, RTGS/ NEFT & Centralized-ECS, Payments & CMSInception to automation of ECS process for PAN India & Streamlined FES process.5S Kaizen rule in mandate management, Process migration & BCP during critical scenario during automationCross-skilled in RTGS/ NEFT, RCC clearance & Unsecured Non-sufficient Funds.Regular reports and meeting with stakeholders to maintain Ops process. 2 months - Short-term project – CMS-Hub cheque realisation cycle reduced by 11 days and pain-point identified. Involved in Black-belt Project:12 months - Participated in “Lean Project” for Payment department – Reduction in FTP. 6 months - Contributor in process improvement through elimination of non value added process/ accounts and Value Stream Mapping. Show less

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  10th World Ayurveda Congress & Arogya Expo 2024

  Apr 2012 - Nov 2013

  Senior Coordinator (Administrative Management) - Igniting Minds’ & WAC Secretariat

  Project - Implemented 5S Kaizen rule for files management, ledger, book-keeping and budget allocation.Coordinated in audit, got satisfactory rating for FY 2011-12 & interim FY 2012-13. Member of Organizing Committee’ and Cash management for 5th World Ayurveda Congress,(WAC) International event at Bhopal from 7th – 10th Dec, 2012

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  ANZ

  Nov 2013 - Jan 2017

  Sr. Credit Quality Assurance and Assessment Officer

  2 Star Performer Awards for April 2016 & August 2016 – Managing ATOM planning effectively, Initiating projects to drive process excellence along with BAU'Consistent Performer' 2014 – for delivering quality and query management within SLA and TAT.2 Spot Awards for Customer Satisfaction and Process quality in June & July, 2014Control Quality of 3 Ops processes & managed RCA-discrepancies.Underwriter of Small business Loans up to threshold AUD 1M.Supervised & Control team variance based on monthly capacity plan.Initiate, lead and manage short-term projects to improve Ops process.Checklist reviews and internal audit through calibration and based on policy circularsPeriodical Stakeholders meetings on revised process cycle.Green-belt short-term projects:2 months: Security Fees calculation project – Identified leakage in government charges and other fees. Saved AUD $35K financial loss in commercial sphere.6 months: Improved customer experienced through standard condition quality and decreasing Pend/ Withdrawal/Decline cycle time by streamlining email protocol – process improvement by 60%3 months: Credit Quality-Assessment Team improvement by 4% (from 94% to 98%) in Q3 April-June3 months: Error Trend Analysis to identify Critical to Quality & Variance - Pareto Analysis. Show less

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  Accenture

  Aug 2017 - Feb 2021

  Business Advisory & Quality Assurance Governance

  High Performance Delivered Award May'19: For creating client value through multiple projectsStar of Business Award (May-August'18): For creating value for clients through business outcomeStar Performance Award: For continuous quality improvement and for driving client projectsManaging Meta Auditors Team (15) & Quality Controller Team (50). Handled related Metrics.Governed and Overseen Quality Structure for 2 departmentsManagement Consultant, Metrics Supervision through aligned Productivity, Quality, Compliance, SLA, Timeliness, Utilization, Shrinkage & AttritionPerformance Appraisal, Rating and Compensation ManagementInitiated Employee engagement programsElimination of non-value added motions through Scrum Methodologies, Account Payable R2RCollaborated in visual Quality Dashboard using Power BI and TableauRCA and Calibration across process directedFeedback & Dispute Reversal Mechanism, Low Performance Management & Operating System/ Reporting Standardization Operating System StandardizationL&D training, People Development through inducing soft skills on quality assurance & email etiquettesManagement Consultant and Continuous improvement projects:8 months: On-going Variance Project- Error trend, BQ management, Site standard deviation analysed5 months: FPY project improvement from 68% to 80%3 months: Twin Tower Project to reduce the major errors, applied control chart for all 22 teams3 months: Poka-Yoke Project – Operators self-evaluation on process, Live testing. Quality improved by 7%1 month: Control & 2-StepTest Analysis – For automation in progress. Test results are positiveNew log-set analysis for process inductions Show less

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  TIAA

  Mar 2021 - Nov 2023

  Sr. Associate Manager: Client Services

  Strategic Program Management and Transition:3 FTEs onshore business transition banked against soft release raised through various projects.Scrum & Black-Belt:2 years: In TIAA QC Manual Task Allocation directed to Auto Allocation. (1.5 FTEs Benefits, 20% turnover)1 year: 30% Financial Leakage saved through Error Trend Analysis, reducing error counts1 year: Change Agent by increasing 20% Efficacy built by eliminating excess motion and cross-skill action plans35% reduction in handling time post implementing Agile Methodology in allocation2 TIAA Quality Control Business TransitionsMSA Tool through Outlook Configuration (0.20 FTEs Benefits)50% Notification rework reduction by eliminating excess motion10% reduction in rework through knowledge coachingSupervised Quality Team (Size 50) and Planned Business Strategic & Engagement ProjectsFostering Innovation & Automation opportunitiesExpertize in Six Sigma Tools and MethodologyBuilt Team efficacy by infusing Agile MethodologyIdentifying and Controlling Risk, Quality & Compliance issuesFacilitated Coaching & Mentoring for People Empowerment on Lean PracticesDriven Knowledge Dashboard, PKT and managers connectsOrchestrated Cross-Skill programs, leveraged in-house resource Show less